MKM Building Supplies
Tool Hire Account Manager
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Tool Hire Account Manager
Hire Account Manager – Tool Hire Business Development
About MKM and the Role
MKM, the UK’s leading independent builders’ merchant since 1995, is expanding rapidly with over 143 branches and 3,300+ employees. We continue to grow by fostering a diverse, inclusive family culture. Join us in an exciting phase of expansion!
We’re looking for a passionate, energetic, and proven Hire Account Manager to:
- Drive sales through exceptional customer service
- Lead depot team operations
- Handle financial responsibilities and reports
- Maintain outstanding resale area standards
- Protect and enhance company reputation
Key Responsibilities
Sales & Relationships
- Generate new and expand existing customers through top-tier service
- Build profitable partnerships while resolving complaints efficiently
- Safely load/unload orders and troubleshoot technical issues
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Operational & Financial Management
- Process sales orders, create delivery schedules, and track performance
- Manage cash/payments, card processing, and weekly/monthly sales/stock reports
- Maintain accurate Health & Safety records and company procedures
- Assist with stock management, incoming goods checks, and participation in inventory audits
Customer Service & Growth
- Deliver product knowledge and specialist advice
- Support MKM as the trusted merchant of choice in your region
- Implement continuous improvement plans for customer experience
Requirements
Essential
- Full, clean driving licence (preferred)
- Deep understanding of the tool hire market and product expertise
- Ability to work independently or as a team
- Flexible and highly motivated attitude
- Sales/customer-facing experience
- Strong ability to build and maintain relationships
- Excellent storage stock management skills
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Desirable
- GCSEs (or equivalents) in Maths & English
- IT proficiency
- Knowledge of relevant Health & Safety legislation
Benefits
- Competitive pay package
- Generous discretionary bonus scheme
- Substantial staff discounts
- Training, development opportunities
- Length-of-service holiday rewards and holiday purchase scheme
- Perkbox and pension support
- Financial planning assistance, cycle-to-work scheme, and free parking
- Enhanced maternity & paternity leave policies
- Employee Assistance Programme and Mental Health Support
Note: Role includes alternate Saturday mornings.
For queries, contact: 01482 262280
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