MKM Building Supplies
Tool Hire Driver / Fitter
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Tool Hire Driver / Fitter
Job Description: Tool Hire Assistant@", MKM
About the Role
MKM is the leading independent builders’ merchant in the UK, established in 1995. Today, with over 143 branches and 3,300+ employees, we pride ourselves on our people—our unique culture fosters inclusivity and belonging. Join our family and help us grow while supporting a diverse team in your local area.
Main Purpose
To optimise sales, service, and operational efficiency within Tool Hire, by building strong customer and staff relationships, ensuring maximum revenue and high customer satisfaction.
Key Responsibilities
Sales & Service
Cross-functional responsibilities to drive customer satisfaction and operational effectiveness:
- Build, maintain, and resolve profitable customer relationships proactively (including handling complaints).
- Prepare and process customer orders, end-to-end delivery logistics, and ensure safe loading/unloading of small plant, tools, and alloy stacks.
- Provide technical support for equipment faults, damage, or repairs efficiently.
- Accurately process sales orders and delivery schedules with high attention to detail.
Supporting Company Initiatives
Daily and strategic tasks to enhance company performance:
- Represent MKM professionally, liaising with customers and managing daily travel between sites to improve experience.
- Administration:
- Generate and maintain all required Tool Hire reports, prioritising Health & Safety compliance.
- Update vehicle checks (daily and weekly) per company protocols.
- Handle cash payments and inventory updates (sales orders, maintenance logs).
- Conduct regular stock tends alongside your supervisor against goods receipts.
- Health & Safety:
- Ensure the safety of yourself, colleagues, and customers.
- Maintain up-to-date Tool Hire H&S knowledge.
- Confirm that equipment meets all required standards.
- Keep H&S certifications current.
- Market Awareness:
- Identify local market trends and communicate these to your manager.
- Contribute ideas for sales growth strategies in your territory.
- Service Excellence:
- Provide exceptional customer service throughout the working day.
- Maintain a fastidious attention to order accuracy and delivery performance.
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Product Knowledge & Advice
- Stay abreast with updated product knowledge and technical specifications.
- Offer specialist advice to customers and deliver tailored product information.
Operational Tasks
- Assist in the inventory management, ensuring all goods are checked securely against supplier invoices.
- Lock-in and promote MKM’s appeal in your service territory.
Skills, Knowledge & Experience
Essential
- Full and valid UK drivers’ license, including:
- Category C1 (Class 2) HGV licence (MN 7.5t satisfactory).
- Valid Date & Time (Digi Tachograph) card (covers driving exams).
- Strong working knowledge of Health & Safety legislation relevant to Construction and the Tool Hire industry.
- Clear understanding of local market dynamics and tool hire products.
- Self-starter—balancing independent initiative with seamless teamwork.
- Flexible approach, adaptable to varied tasks and high-energy environments.
- Commitment to delivering outstanding customer service.
- Abilities to build and retain quality relationships with stakeholders.
- Sound organisational skills to track stock and recordkeeping.
- Practical mechanical aptitude to support maintenance efforts.
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Desirable
- GCSEs (or equivalent) in Maths & English.
- Prior sales/customer-focused experience in comparable roles.
- Basic IT familiarity (including familiarity with CRM systems or dispatch software).
- Previous HVGs HGV experience, though newly qualified drivers are also welcome.
- Industry experience in Tool Hire development.
Benefits
MKM recognises and values our team with substantial incentives:
- Competitive salary with transparent progression.
- Generous discretionary annual bonus scheme based on performance.
- Substantial MKM employee discounts across all merchant services.
- Bespoke training and development plans to advance your career.
- Holiday scheme with accrual based on service tenure.
- Optional holiday Purchase Scheme to extend leave arrangements.
- PerkBox account for product, travel, and lifestyle discounts.
- Partial contributory company pension.
- Access to financial planning advice.
- Support for commuting, including a cycle-to-work scheme.
- On-site parking provided as standard.
- Expanded family support:
- Enhanced maternity and paternity allowance.
- Employee Assistance Programme (EAP) and localised mental health support.
Additional Information
- Alternate Saturday mornings as part of shift rota required.
- Operate under self-driven control (unsupervised for limited periods) and synchronise with city-level objectives.
Interested? Reach out via: Telephone: 01482 262280
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