Tool Hire Manager

MKM is the leading independent builders’ merchant in the UK, and we were established in 1995. Our people are what make us unique in what we do. Today we have more than 143 branches and over 3300 employees nationwide. Whilst we continue to grow, we are constantly striving to always attract, recruit, retain, promote, and support a diverse mix of colleagues that create a sense of belonging to the ‘MKM family’ for everyone. We hope you will join us on our journey! Main Purpose To generate profitable Tool Hire business by building relationships with customers both face to face and via the telephone to achieve maximum sales, whilst ensuring effective and efficient running of Tool Hire. Promote MKM to be the merchant of choice within your geographical area. Sales & Service Operational Compliance Stock Management Health & Safety People Management Supervise the team to deliver an excellent customer experience and work towards Branch sales and profit targets by: Ensuring profitable customer relationships are built and maintained, including complaint resolution, preparing customer orders, loading and unloading safely and satisfactorily, ensuring on hires are delivered efficiently. Ensure sales orders and delivery schedules are processed accurately and promptly Advise customers on trading terms and conditions and information in relation to customer accounts and credit levels Supporting all Company initiatives Following plans to continuously improve customer experience Understanding local market issues and communicate to Manager to support sales growth plans Support Branch Management to: Deliver key KPIs Carry out all cash transactions, refund and till processes accurately and safeguard Company’s stock, money and all other Company assets Adhere to all company policies and procedures Enhance the Safety and Wellbeing culture and meet targets Manage the purchasing of spare parts as necessary. Conduct stock takes Make recommendations for stock purchases taking account of product mix in accordance with local needs. Ensure all staff are Health & Safety trained (annually) Ensure staff operate within Health & Safety guidelines, including the wearing of Personal, Protective Clothing (PPC) required for their job Run regular Fire Drills Make sure the hire areas are clean, tidy and safe Support Branch Management to: Achieve Safety and Wellbeing culture Develop a performance culture and high colleague engagement Communicate Company plans, goals and individual objectives. Support the team with day-to-day queries Product Knowledge Maintain up to date knowledge of products and regulations, awareness of products and services and trends within the marketplace and identify future opportunities for the development of the hire range. Skills, Knowledge and Experience Essential Full, clean driving license Working knowledge of appropriate Health & Safety legislation A relevant understanding of the market and product knowledge Experience in a sales/customer focused role Able to work on own initiative and as part of a team Flexible and enthusiastic attitude Demonstrable customer service focus Able to create and maintain successful relationships Good organisational skills to manage stock IT literate Desirable GCSEs (Or equivalent) - Maths & English Driving license with c1e and be is preferred