Grosvenor Services
Total Facilities Manager
How your CV stacks up
Upload your CV to see how well it fits this job role
?%
Location: Southwest London
Job Type: Permanent Full-time
Salary: £61,000 per annum with a 10% Bonus
Start Date: TBC
Days Required: Monday to Friday
Hours: 40 hours a week
About The Role
Grosvenor Services is a leading provider of professional Facilities Management services with a reputation for excellence and a commitment to delivering sustained results for over 64 years. Grosvenor operates in Ireland, the UK, and the USA. We are dedicated to maintaining clean and safe environments for our clients across various sectors, including commercial and industrial spaces. We provide cleaning, security, and Mechanical Electrical services.
We are seeking a dynamic and commercially minded Technical Facilities Manager to lead the delivery of all hard and soft services in Southwest London. This role goes beyond operational excellence - it is a key position responsible for protecting, growing, and enhancing the commercial value of the contract. We are looking for a leader who combines technical expertise with strong client engagement skills and a natural ability to spot opportunities, improve efficiencies, and support the long-term strategic partnership between Grosvenor and our client.
Key Responsibilities
Operational Excellence
- Lead the day-to-day delivery of integrated Facilities Management services, ensuring operational excellence against agreed KPIs and SLAs.
- Maintain a high-quality workplace environment, coordinating cleaning, maintenance, vendors, front desk, and general services.
- Support space planning, move management, event coordination, and workplace experience initiatives.
Commercial & Contract Growth
- Act as the primary relationship owner for the contract including P&L Management, strengthening client trust and ensuring Grosvenor remains their preferred partner.
- Identify opportunities to grow contract scope, propose enhancements, and present value-adding solutions.
- Develop compelling business cases that demonstrate value and support investment in additional services and project works.
- Drive operational efficiencies that improve margin performance while maintaining service excellence.
- Track commercial KPIs, analyse trends, and recommend actions to improve commercial outcomes.
Reasons to use Rodeo
Start with a chat, not a search bar
Grad scheme, placement, apprenticeship? Not sure what you want yet — that's fine. Your agent talks it through with you and turns "I have no idea" into a shortlist.
It searches the market for you
Every day your agent scans the market matching roles against what actually matters to you, not just keywords on a CV.
Only hits
No noise. No "maybe this fits." Just roles with a clear explanation of why they're right — and where to focus when applying.
Technical & Maintenance Management
- Oversee all PPM, reactive and corrective maintenance activities using the company portal and client CMMS.
- Ensure technical issues are resolved efficiently and documented to a high standard.
- Maintain asset performance, operational readiness, and technical compliance.
Compliance & Safety
- Take ownership of Quality, Environmental, Health & Safety (QEHS) compliance across the contract.
- Ensure full compliance with statutory requirements, audits, SOPs, and inspection standards.
- Keep H&S documentation, training records, and compliance logs fully updated.
Contractor & Vendor Management
- Manage specialist contractors to ensure safe, efficient, and high-quality delivery.
- Maintain contractor documentation, onboarding, and performance monitoring.
Leadership & People Development
- Lead and develop the onsite FM team, ensuring high engagement and professional growth.
- Conduct performance reviews, support training, and manage HR processes.
- Oversee rosters, staffing coverage, and workload allocation.
- Inspire a culture of accountability, continuous improvement, and customer service excellence.
Get help with your application
Your very own career expert that helps elevate your application to the next level.
Reporting & Performance Insight
- Produce concise and accurate monthly commercial and operational reports.
- Track key metrics and dashboards, highlighting trends and opportunities for optimisation.
- Present improvement plans and commercial insights to both Grosvenor and the client.
Projects & Innovation
- Manage project works from concept to completion, ensuring they meet budget, timeline, and quality targets.
- Introduce new ideas, technologies, and process improvements that enhance workplace experience and operational performance.
Incident & Escalation
- Lead the response to critical incidents and emergency situations, ensuring timely communication, business continuity, and effective resolution.
Experience & Qualifications
Essential
- 5+ years' experience in FM leadership with exposure to commercial, client-facing environments.
- Strong knowledge of both hard and soft building services.
- Proven ability to build client relationships and grow accounts.
- Excellent communication skills, IT proficiency, and organisational ability.
- Proactive, commercially aware, and confident in presenting ideas and solutions.
Desirable
- Technical skills on CAFM/CMMS systems.
- IOSH or equivalent safety certification.
- Understanding of ISO standards (9001, 14001, 45001, 50001).
What We're Looking for
A commercially focused FM professional who brings energy, ownership, and a partnership mindset. Someone who understands the importance of operational excellence but is equally driven by opportunities to develop the contract, add value for the client, and support the growth of Grosvenor's business. If this role sounds like you, then we would love to hear from you.
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London
Skills
Location