Total Loss Desk Based Engineer

Overview

Are you looking for a position where you can use your negotiation and decision-making skills? Would you like to make a difference to the customer experience by doing the right thing when the customer needs you most?

Responsibilities

The role:

• Our Vehicle Damage Advisors are part of the Total Loss Team.
• This role will involve working with our customers to find the right solutions for them by demonstrating our values and work principles, and those of Aviva.
• You will provide solutions to our customers that are accurate, fair, efficient, and compassionate after the total loss of their vehicle.
• With training, you will understand repair methodology and use this to confirm total loss diagnosis.
• To use all available tools to calculate accurate and fair total loss settlement costs.
• To negotiate accurate and fair storage and recovery costs and to settle these in a timely manner.
• To be an active team member in a collaborative working environment, which focuses on the customer and what matters to them.
• To promote customer satisfaction.
• To develop, and maintain relationships with external suppliers and internal business areas.
• The Solus team work together to create a supportive and collaborative environment, which focuses on the customer and what matters to them. No two customers are the same and our focus on ‘getting people back to normal’ is at the heart of what we do.