SwimTrek Adventure Swimming Holidays
Tour Operations Planning Team Leader
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Company Description
SwimTrek is a leading provider of open-water swimming holidays, delivering exceptional experiences for our guests across some of the world’s most beautiful swimming locations. We pride ourselves on offering personalized, high-quality service and creating unforgettable memories for our customers. We embrace diverse backgrounds, perspectives, and skills to drive innovation and create an inclusive culture where all employees can thrive. If you need any special arrangements, please let us know.
We're looking for a proactive and highly organised Tour Operations Planning Team Leader to lead SwimTrek's global travel, logistics and operational planning. Managing a small team, you'll ensure our guides, equipment and resources are in the right place at the right time, driving efficient operations, exceptional trip delivery and continuous improvement across our worldwide programme.
Role Description
The Team Lead coordinates the planning and delivery of SwimTrek's travel, logistics, equipment and operational support; ensuring guides, resources and equipment are in the right place at the right time. The role is responsible for budget oversight, operational planning, safety compliance, tour and travel administration and continuous improvement, while leading and developing a team of three office-based staff to deliver efficient day-to-day operations.
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What We’re Looking For:
Essential:
- Proven experience leading, motivating and developing teams, including workload planning, task allocation and staff training.
- Strong organisational, project and operational planning skills, with the ability to manage multiple priorities, budgets, international travel logistics, events and inventory in a fast-paced environment.
- Excellent problem-solving and decision-making skills, using initiative to deliver practical, well-reasoned and cost-effective solutions.
- Outstanding written and verbal communication skills, producing clear, accurate documentation and building effective relationships with a wide range of stakeholders.
- Highly proficient in Microsoft 365 applications (particularly Excel, Word, PowerPoint, Outlook, Teams and Forms), with strong spreadsheet, data management, budgeting and forecasting skills.
- Demonstrated ability to improve systems and processes, work independently and collaboratively, and deliver high standards of operational excellence.
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Desirable:
- To be able to speak a foreign language
- Passionate about adventure travel
- Open water swimming knowledge
- Experience working overseas
- Experience of first line management, implementing task management systems and working with a variety of project management tools
The list of responsibilities should not be considered exhaustive. You may be required to undertake various other duties as reasonably required.
Why SwimTrek?
- LOCATION: Office based - located on Brighton Beach (Sea Lanes) overlooking a 50m pool and the sea
- SALARY: £33,000 - £35,000 (depending on experience)
- HOLIDAYS: 33 days (inc. Bank Holidays)
- PENSION: Employer contribution
- WORKING HOURS: Full Time, (37.5 hours / week), Between 0800-1800 between Monday to Friday. Please note that you may be required to work weekends.
- FLEXIBLE HOURS: Between 8AM-6PM with remote working options.
- OTHER INCENTIVES (but not limited to):
- Performance related bonus
- Discounted travel
- Personal budget for sporting challenge/professional development
- Swim Coaching sessions
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