Crawford & Company
TPA- Service Team Advisor
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Job Description
Our Service Team Operative opportunities are ideal to kickstart your career within a well-established and highly successful Global organisation. We also offer career development with full exam and study support, promotional opportunities and a fully inclusive culture. Our modern contemporary offices are in the heart of Milton Keynes, just a two-minute walk from the MK Centre and are well served by public transport. There’s also great facilities such as a coffee shop on site and comfortable break out zones, as well as a well-equipped kitchen area with free snacks too.
Responsibilities
You’ll be supporting our valued clients as the first point of call when they have an insurance claim. These can range from road traffic accidents, uninsured loss recovery, third party interventions, personal injury, key theft and property damage to name a few. Some of these terms may be familiar to you and we’ll also provide the training to ensure you’re confident in answering questions of a technical nature.
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Within your role, you’ll be taking calls from the insured, making sure you capture all of the relevant information about their claim on our systems. You’ll also be working in partnership with your colleagues in specialist areas of the business depending upon the nature of each claim, sharing information with them so that the claim can progress as quickly as possible.
It’s essential that you’ll put yourself in the shoes of the policy holder, appreciate each situation differently by establishing the facts, explaining your questioning and remaining professional throughout the call.
Qualifications
We’re looking for talent: Candidates that are keen in developing client servicing skills. Your background can range from any customer service experience, however we’re just as interested to hear from you if you’re looking for your first customer service office role, you are a returner to work or you’re looking to change your career. Additionally, we’d like you to:
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- Have strong relationship building skills – engaging with all parties, providing support and help when it’s most needed
- Understand what matters to the customer and to put this first – putting yourself in their shoes
- Have excellent Customer service skills or an understanding of the importance of a first-class service
- Have good IT skills, particularly with excel, with a keen eye for detail
- Be committed to gaining an insurance qualification which will be fully funded
Due to the nature of our work, any offer is subject to a satisfactory work history and DBS check
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