TfL, GLA or OPDC
Track Quality manager
How your CV stacks up
Upload your CV to see how well it fits this job role
?%
Track Quality manager
# Track Quality Manager – Job Opportunity at Transport for London
Transport for London—a place of commercial outlook, heritage, and public service—invites you to start your professional journey among unique career opportunities.
Key Information
- Job title: Track Quality Manager
- Grade & Salary: MMH2 – £85,000.00 to £99,000.00
- Location: Endeavour Square (with site-based work on TfL infrastructure)
- Contract Type: London Underground, Full-Time, Permanent
Role Overview
The Track Quality Manager will oversee the implementation of consistent and high-quality site and other quality management approaches across the APD Renewals portfolio and other TfL projects managed by the Balasted Track (BTT) team. This role aligns with TfL’s and industry best practices.
Key responsibilities include:
- Managing quality information, guidance, and specialist advice across all relevant TfL projects in Ballasted Track and broader APD renewals.
- Collaborating with the Planning and Engineering Compliance Manager to develop and enhance quality systems compliant with engineering best practice.
- Identifying capability gaps and designing action plans to build robust quality management within BTT, including training, workshops, and targeted initiatives.
Priorities include embedding quality excellence in alignment with ISO 9001 and TfL standards, fostering a cultural shift towards data-driven, paperless quality controls, and improving safety and cost efficiency.
Key Accountabilities
Quality Leadership & Implementation
- Lead and manage timely resolution of quality standards for staff and contractors on site.
- Design, deliver, and implement digital quality tools to transition from paper-based processes to data-driven quality management, ensuring cost savings and enhanced safety.
- Ensure compliance with ISO 9001, TfL-specific requirements, and industry quality frameworks.
Technical Expertise
- Apply advanced knowledge of civil engineering standards, specifications, and legal/regulatory frameworks to quality management.
- Conduct audits, surveillance, and corrective action processes (e.g., NCR management) to align with project/programme procedures.
- Facilitate ongoing training for teams to sustain improvements in quality, cost, and safety performance.
Reasons to use Rodeo
Start with a chat, not a search bar
Grad scheme, placement, apprenticeship? Not sure what you want yet — that's fine. Your agent talks it through with you and turns "I have no idea" into a shortlist.
It searches the market for you
Every day your agent scans the market matching roles against what actually matters to you, not just keywords on a CV.
Only hits
No noise. No "maybe this fits." Just roles with a clear explanation of why they're right — and where to focus when applying.
Team & Stakeholder Management
- Oversee day-to-day Quality Management activities for the BTT Delivery Teams, setting clear objectives for representatives.
- Perform line management for the Quality Engineer, covering appraisals, performance management, capability development, and succession planning.
- Work with External TfL teams (TDU, TDU Engineering, etc.) to ensure integrated project controls and quality alignment.
Skills, Knowledge & Experience
Skills
- Effective communication: Engaging verbally and in writing with internal/external teams.
- Data analysis: Interpreting quantitative/qualitative data, combining expert insights, and deriving solutions.
- Team Leadership: Motivating cross-functional and matrix teams to deliver quality outcomes.
- 沟通 Jésus—or stakeholder management: Balancing expectations to meet agreed service standards.
- Change Implementation: Leading systematic change cycles in a high-paced environment.
- Risk management: Applying frameworks and tools across multiple projects.
- Digital know-how: Driving the adoption of digital quality systems and innovation.
Knowledge & Qualifications
- Project/Programme Management: Deep understanding of transport-sector methodologies and TfL’s specific processes.
- Professional qualifications: A preference for engineering or quality certifications (e.g., ISO 9001 Lead Auditor).
- Quality frameworks: Expertise in implementing standardized quality management processes, tools, and ISO compliance.
Experience
- Complex environments: Thriving in matrix-led, multi-functional projects.
- Quality Leadership: Demonstrating personal accountability for major program/project quality delivery within larger organizations.
- Leadership: Experience leading specialist teams, ensuring delivery through internal/external collaborations (contractors, suppliers).
- Quality transformation: Tracking record of building quality capability in project teams to meet strict standards.
Get help with your application
Your very own career expert that helps elevate your application to the next level.
Application Process
- Submit a CV only (PDF preferred) – no images/cover pages.
- Ensure your CV reflects skills, knowledge, and experience mentioned above.
- Closing date: Monday, 20th July at 11:59 PM. Note: Early close possible if the application pool is sufficiently qualified.
Transport for London’s Vetting Process
At TfL, safety, trust, and fairness are core pillars of recruitment. The Vetting Charter outlines our verification procedures to uphold the reliability and inclusivity of our network.
We require honest, verifiable information; discrepancies during checks may impact your application. Transparency and respect remain a fundamental part of the process.
Equality, Diversity & Inclusion
TfL’s founding commitment is to a city-reflective workforce, enhancing innovation and operational capacity. As a disability-confident employer, we guarantee interviews to disabled applicants meeting all essential criteria.
Benefits (Subject to Role Level)
- Final Salary Pension Scheme
- Free travel on the TfL network
- 50% reimbursement of standard-class national rail travel (between home/office OR 50% on an 28-day flexi ticket)
- 32 days’ annual leave (including bank/public holidays)
- Hybrid working policy (where feasible)
- Optional private healthcare
- Cycle-to-work benefit
- Discounted rewards (namely retail, leisure, and travel, including Eurostar fares)
Note: Interview dates may vary due to business requirements.
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London
Skills