Transport for London
Track Quality Manager
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Key Information
- Job title: Track Quality Manager
- Grade: MMH2
- Salary: £85,000.00 - £99,000.00
- Location: Endeavour Square plus some site work on TfL infrastructure
- Contract Type: London Underground, Full Time, Permanent
All offers of employment are subject to satisfactory right-to-work checks. Candidates must be able to demonstrate their right to work in the UK. At the present time TfL is unable to offer visa sponsorship for this role.
Overview Of Project/Role
The Quality Manager will be accountable for managing the implementation of consistent and effective site and other quality management tools, techniques, processes and standards across the APD Renewals portfolio and other Pan TfL jobs delivered by the Ballasted Track Team, in line with TfL and industry best practice.
The role holder will be accountable for the management of timely site and other quality information, guidance and specialist advice across all relevant TfL projects and programmes within APD’s remit, primarily working within BTT, but supporting other APD renewals functions as required.
The role will work with the Planning and Engineering Compliance Manager to implement appropriate Quality systems and processes that represent Engineering best practice, identify any system gaps and create new systems as appropriate. This will involve taking accountability for the effectiveness of office, site and other quality management techniques within BTT and identifying clear action plans required to build quality management capabilities within BTT through targeted initiatives.
Key Accountabilities
- Accountable for leading and managing the supervision of TfL staff and contractors to achieve consistent site and other quality standards.
- Accountable for creating, leading and managing the implementation of quality management tools and techniques, processes and standards across BTT, in line with TfL and industry best practice and integrating these within the wider project controls framework for APD including the Track Delivery Unit, TDU. This will specifically encompass the creation or sourcing of appropriate digital quality management tools, in order to transition to a paperless and data-based management of Quality, and in consequence a reduction in project costs and increase in project safety.
- Responsible for applying advanced knowledge in the technical/professional discipline of quality management with specific reference to civil engineering standards, specifications and all relevant legal and regulatory frameworks.
- Work with the Planning and Engineering Compliance Manager and TfL Senior Managers to identify initiatives to build quality management capabilities within APD and implement these (training, workshops and other initiatives as suited) to enable the vision for the APD Renewals as a ‘centre of excellence’ with regard to quality management.
- Accountable for managing day-to-day activities of the BTT Delivery Teams in regards to Quality Management, setting clear objectives for team members and ensuring that project and programme teams receive effective site and other quality management support. Undertaking effective line management responsibilities for the Quality Engineer with regards to appraisals, performance management, capability development, and succession planning.
- Determine, programme and carry out appropriate surveillance activities and audits against the Renewals activities and Programme procedures. Instigate appropriate briefings, corrective actions, NCR management as required from the findings.
- Ensuring the programme is compliant with ISO 9001 and other TfL and industry quality-related requirements.
- Provide Quality-related training to equip the project with the skills to drive improvements in Quality performance, and by implication cost and safety performance.
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Skills
Skills, Knowledge & Experience
- Communicate effectively, both orally and in writing, with people across the organisation and outside.
- Analyse complex data (quantitative and qualitative), drawing on expert knowledge from others as required, draw conclusions, and produce solutions.
- Lead and motivate teams, including matrix teams.
- Build effective working relations with people across the organisation and outside.
- Manage stakeholder expectations and deliver service to meet these expectations.
- Understand the need for change and implement a plan to successfully manage change initiatives in a complex organisation.
- Work under pressure in a fast-paced environment and manage conflicting priorities to achieve tight deadlines.
- Implement risk management frameworks, tools and techniques across multiple projects and programmes.
- Lead Digital Quality Systems on the project with technical expertise.
Knowledge
- Good knowledge and understanding of project and programme management methodologies and their practical application in a transport setting.
- An understanding of TfL project and programme management methodologies and processes.
- Professional qualification in engineering or quality preferable.
- Have gained a reputation in understanding and implementing site and other quality management frameworks, processes, tools and techniques across a wide range of projects and programmes.
- Trained ISO 9001 Lead Auditor and/or Internal Auditor.
Experience
- Experience of working in complex multi-functional and matrix environments.
- Proven record of taking personal responsibility and accountability for implementing quality management to ensure delivery of major programmes/projects in a large, complex organisation.
- Experience of personal responsibility and accountability for leading and managing specialist teams in a matrix environment and ensuring that they deliver.
- Experience of managing performance and delivery through internal teams, external contractors, and/or suppliers.
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Application Process
Please apply using your CV only. Think carefully about the skills, knowledge and experience in the advert and cover this in your CV. PDF format preferred and do not include any photographs or images.
The closing date for applications is Monday 20th July at 11:59pm. We may close this advert early if we receive a high volume of suitable applications.
Vetting Process
At Transport for London, safety, trust and fairness sit at the heart of how we recruit. Our Vetting Charter (https://tfl.gov.uk/corporate/careers/our-vetting-process) explains the checks we carry out before you join us, helping ensure we create a safe, inclusive and reliable network for everyone who depends on our services. We simply ask that the information you provide is honest and accurate so we can progress your application smoothly. If something doesn’t match or can’t be verified, we may not be able to move forward with your application, but we’ll always treat you with transparency, respect, and clear communication throughout.
Equality, Diversity and Inclusion
We are committed to equality, diversity and inclusion. We want to represent the city we serve, which will help us become a more innovative and efficient organisation. Our goal is to make our recruitment as inclusive as possible. We are a disability confident employer who guarantee an interview to any disabled candidate who meets all of the essential criteria.
Benefits
In return for your commitment and expertise, you will enjoy excellent benefits and scope to grow. Rewards vary according to the level of role but mostly include the below:
- Final salary pension scheme
- Free travel for you on the TfL network
- Reimbursement of 75% of the cost of a standard class Ticket for National Rail travel from home or 75% reimbursement on a 28-day flexi ticket
- 29 days annual leave plus public and bank holidays
- TfL is committed to work-life balance, operating a hybrid working approach where business and role requirements allow
- Private healthcare discounted scheme (optional)
- Tax-efficient cycle-to-work programme
- Retail, health, leisure and travel offers
- Discounted Eurostar travel
We will make every effort to give you as much notice as possible, however some interviews/assessments could be organised at short notice.
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