Trade Supplier Level 2 Apprenticeship

A Trade Supplier Level 2 apprenticeship is a 12-month program designed to build both technical product knowledge and practical business skills. It equips you with the abilities required to operate at a trade counter and in a warehouse, facilitating the efficient flow of goods between manufacturers and skilled trade customers.

Wage

• £16,640 for your first year, then could increase depending on your age
• National Minimum Wage rate for apprentices
• Minimum wage rates (opens in new tab)

Benefits

• Starting Salary: Apprenticeship rate
• Annual Leave: 28 days including bank holidays

Hours

• Monday to Friday: 8:00am- 5:00pm with 1hr break per day
• Saturdays: 8:00am- 5:00pm (day off in the week)
• Breaks: 30 minutes lunch + two short breaks
• Total hours: 40 hours a week

Start Date

• Tuesday 1 September 2026

Duration

• 1 year

Positions Available

• 1

Key Responsibilities

• Customer Service & Sales

  • Assisting in processing sales and serving customers
  • Giving excellent customer service and sound product advice

• Till & EPOS Operation

  • Cash Handling, operating a till
  • Must be able to grasp the EPOS system

• Telephone & Face-to-Face Interaction

  • Dealing with customers both face to face and over the telephone

• Stock & Deliveries

  • Restock products, maintain stock levels, and carry out stock checks for audits
  • Using the EPOS system to process deliveries

• Sales Growth

  • Taking a proactive approach to building material sales, using every opportunity to make or increase a sale

Location

• Darlaston Road Industrial Estate, Wednesbury, WS10 7TN

Training

• Training provider: STAFF SELECT LTD
• Training course: Trade supplier (level 2)
• Understanding apprenticeship levels (opens in new tab)

What You'll Learn

• Knowledge and understanding of the organisation’s:

  • Communicating confidently to internal and external customers about the company and how it operates
  • Identifying and communicating with the relevant person if a threat or risk to the business is identified

• Specialist trade customer profile of the business:

  • Using appropriate techniques and forms of communication to put customers at ease and gain their trust
  • Delivering customer service that exceeds customer expectations
  • Identifying customer requirements and referring them onwards in an appropriate manner

• Trade counter and telesales services:

  • Assisting customers in exploring product ranges and alternative and complementary products and services, based on the fundamental underpinning product knowledge
  • Identifying the customers’ requirements, matching them to the trade supplier’s products and services
  • Delivering accurate product information, to enable the customer to make a decision on products and services and know how to access the detailed technical specification of a product when required
  • Securing a trade sale using appropriate selling techniques, both face to face and on the telephone, and methods to complete the transaction
  • Applying basic merchandising techniques used within the business
  • Applying the key principles of selling in a trade supplier environment, using a variety of methods, which may include unique selling points, upselling, and link selling to secure and complete sales transactions
  • Communicating with customers using various methods and systems appropriate to the situation
  • Applying the key principles of administration and working practices to accurately prepare, store, communicate, and process businesses documentation
  • Processing information, to the key standards of data protection, security, and intellectual property rights