World Wide Technology
Trade Floor Support
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World Wide Technology (WWT) is a global technology integrator and supply chain solutions provider. Through our culture of innovation, we inspire, build, and deliver business results, from idea to outcome.
World Wide Technology (WWT) is looking for an experienced Trade Floor IT Support Engineer to provide high-quality technical support within a fast-paced front-office trading environment.
The ideal candidate focuses on delivering responsive, hands-on support to trading floor users, ensuring minimal disruption to critical trading activities and maintaining high availability of trading technology.
This is a contract Role & Inside IR35
Trade Floor IT Support Engineer
Contract Duration:
6 months rolling contract
Location:
London, United Kingdom (Hybrid with 4 days Onsite)
Key Responsibilities
- Provide on-site and remote IT support for front-office trading floor users.
- Troubleshoot and resolve hardware, software, and connectivity issues across desktops, laptops, and trading peripherals.
- Support and maintain trading floor technologies, including market data applications, trading platforms, and communication tools.
- Manage and support Windows 10 and Windows 11 environments, including OS upgrades and migration projects.
- Perform desktop builds, imaging, software installation, and patch management.
- Maintain and support trading floor hardware, including multi-monitor setups, docking stations, and specialist trading equipment.
- Work collaboratively with infrastructure, network, and application support teams to resolve complex issues.
- Respond rapidly to incidents in a time-critical trading environment.
- Maintain documentation, asset records, and support procedures.
- Contribute to technology rollouts, upgrades, and continuous improvement initiatives.
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Key Skills & Experience
- Proven experience in Trade Floor or Front Office IT Support within financial services.
- Strong hands-on experience with Windows 10 / Windows 11 support, upgrades, and migrations.
- Solid troubleshooting experience with Microsoft 365, Active Directory, and Exchange.
- Experience using desktop deployment and imaging tools such as SCCM, Intune, or Autopilot.
- Familiarity with market data platforms (e.g., Bloomberg, Refinitiv, or similar).
- Experience supporting multi-monitor trading environments and specialist trading hardware.
- Good understanding of network fundamentals (TCP/IP, DNS, DHCP, VPN).
- Experience with incident management tools such as ServiceNow or Jira.
- Strong problem-solving, communication, and stakeholder management skills in high-pressure environments.
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Candidates will be required to go through background checks before commencing contract.
Must be eligible to live and work in the specified work location. Some occasional travel may be required. Only successful candidates will be contacted.
EQUAL OPPORTUNITIES
World Wide Technology is committed to equal opportunities and actively seeks applications from all sectors of the community irrespective of sex, race, color, nationality, ethnic or national origin, disability, marital status, sexual orientation, having responsibility for dependents, age, religion/beliefs, or any other reason which cannot be shown to be justified.
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