Trade Supplier Apprenticeship - Gateshead

This is a fantastic opportunity to join a dynamic, fast-growing customer service team.

Requirements

• Understanding of incoming deliveries, stock control, and despatch.
• Ability to deal with customer sales at the trade counter and over the telephone.
• Willingness to learn on the job through hands-on experience.
• Ability to process customers' orders.
• Ability to take delivery of goods and input them on the system.
• Ability to perform basic admin tasks.
• Willingness to study to gain professional knowledge and skills.
• Ability to communicate confidently to internal and external customers about the company and how it operates.
• Ability to identify and communicate with the relevant person if a threat or risk to the business is identified.
• Ability to use appropriate techniques and forms of communication to put customers at ease and gain their trust.
• Ability to deliver customer service that exceeds customer expectations.
• Ability to identify customer requirements and refer them onwards in an appropriate manner.
• Ability to assist customers in exploring product ranges and alternative and complementary products and services, based on fundamental underpinning product knowledge.
• Ability to identify customers’ requirements and match them to the trade supplier’s knowledge.
• Ability to deliver accurate product information to enable the customer to make a decision on products and services and know how to access detailed technical specifications when required.
• Ability to secure a trade sale using appropriate selling techniques, both face-to-face and on the telephone, and methods to complete the transaction.
• Ability to apply basic merchandising techniques used within the business.
• Ability to apply key principles of selling in a trade supplier environment, using a variety of methods, which may include unique selling points, upselling, and link selling to secure and complete sales transactions.
• Ability to communicate with customers using various methods and systems appropriate to the situation.
• Ability to apply key principles of administration and working practices to accurately prepare, store, communicate and process business documentation.
• Ability to process information to key standards of data protection, security, and intellectual property rights.
• Ability to process and record the receipt, storage, assembly, and despatch of goods.
• Ability to receive stock, despatch customer orders, and process returns in line with company processes.
• Ability to load/unload supplier and contractor vehicles.
• Ability to use technology appropriately and efficiently in line with business policy (e.g., PoS machines, PCs).
• Ability to demonstrate the use of various technologies (e.g., bespoke/in-house or off-the-shelf software packages) to others.
• Ability to comply with legal requirements to minimise risk and build customer confidence.
• Ability to minimise disruption to the business and maintain the safety and security of people at all times.
• Ability to take appropriate action if a breach of H&S regulations is identified.
• Ability to build two-way trust and contribute to working within a team.
• Ability to collaborate with colleagues to resolve problems.
• Ability to manage personal performance by completing tasks to agreed standards and timescales and by taking action to resolve problems and communicating issues beyond own level of competence.
• Ability to demonstrate effective time management through planning and prioritising own workload.
• Ability to identify own strengths, weaknesses, and development needs.
• Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.