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Trade Supplier Apprenticeship - Manchester
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Opportunity to Join Our Customer Service Team
There is a fantastic opportunity to join a dynamic, fast-growing Customer Service Team. Trade Suppliers will be dealing with customer sales at the trade counter and over the telephone, and will understand incoming deliveries, stock control, and despatch.
What You'll Do at Work
- Processing customer orders
- Taking delivery of goods and inputting them into the system
- Basic admin tasks
Where You'll Work
- Bailey Road
- Trafford Park
- Manchester
- M17 1SA
Specialist Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Course Contents
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Knowledge and understanding of the organisation’s:
- Communicating confidently to internal and external customers about the company and how it operates
- Identifying and communicating with the relevant person if a threat or risk to the business is identified
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Specialist trade customer profile of the business:
- Using appropriate techniques and forms of communication to put customers at ease and gain their trust.
- Delivering customer service that exceeds customer expectations
- Identifying customer requirements and referring them onwards in an appropriate manner
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Trade counter and telesales services:
- Assisting customers in exploring product ranges and alternative and complementary products and services, based on the fundamental underpinning product knowledge
- Identifying the customers’ requirements, matching them to the trade supplier’s products and services
- Delivering accurate product information, to enable the customer to make a decision on products and services and know how to access the detailed technical specification of a product when required.
- Securing a trade sale using appropriate selling techniques, both face to face and on the telephone, and methods to complete the transaction.
- Applying basic merchandising techniques used within the business.
- Applying the key principles of selling in a trade supplier environment, using a variety of methods, which may include unique selling points, upselling, and link selling to secure and complete sales transactions.
- Communicating with customers using various methods and systems appropriate to the situation
- Applying the key principles of administration and working practices to accurately prepare, store, communicate, and process business documentation.
- Processing information, to the key standards of data protection, security, and intellectual property rights.
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Key principles of warehousing and stock control:
- Processing and recording the receipt, storage, assembly, and despatch of goods.
- Receiving stock, despatching customer orders, and processing returns in line with company processes.
- Loading/unloading of supplier and contractor vehicles.
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Technologies that are appropriate to the role:
- Using technology appropriately and efficiently in line with business policy, e.g., PoS (point of sale) machines, PCs.
- Demonstrating the use of various technologies, e.g., bespoke/in-house or off-the-shelf software packages to others.
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Legislative responsibilities relating to the business, products and/or services being sold:
- Complying with legal requirements to minimise risk and build customer confidence.
- Minimising disruption to the business and maintaining the safety and security of people at all times.
- Taking appropriate action if a breach of H&S regulations is identified.
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- Personal responsibilities and performance contribute to the success of the team and the business:
- Building two-way trust and contribute to working within a team.
- Collaborating with colleagues to resolve problems.
- Managing personal performance by completing tasks to agreed standards and timescales and by taking action to resolve problems and communicating issues beyond own level of competence.
- Demonstrating effective time management through planning and prioritising own workload.
- Identifying own strengths, weaknesses, and development needs.
In the Workplace
You will complete the Level 2 Trade Supplier and then progress to the Level 3 Customer Service Specialist.
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
About Us
We’re proud of what we do and how we do it. We’re proud of our people and how they make success happen. We’re proud of where we’ve been and where we’re going and of the change we’re driving together.
So wherever you join us, in whatever role and however big your ambitions, if you share our team spirit and clear customer focus, we’ll make you proud toO
Your Earnings
Your earnings can increase over time with an apprenticeship. Find out about potential future pay.
Once achieved, you will be enrolled on to the Level 3 Customer Service Specialist Apprenticeship.
Contact
The contact for this apprenticeship is: SKILLNET LIMITED
The reference code for this apprenticeship is VAC2000035671.
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