Trade Supplier Apprenticeship - Stockton

About the Role

There is a fantastic opportunity to join a dynamic, fast-growing Customer Service team. Trade Suppliers will be dealing with customer sales at the trade counter and over the telephone, and will understand incoming deliveries, stock control, and despatch.

Wage

£17,547 a year
Minimum wage rates (opens in new tab)

Training Course

Trade Supplier (Level 2)
Understanding apprenticeship levels (opens in new tab)

Hours

To be confirmed. 37 hours 30 minutes a week

Start Date

Saturday 1 August 2026

Duration

1 year 3 months

Positions Available

1

What You'll Do at Work

• Processing Customer orders
• Taking delivery of goods and inputting them on the system, basic admin tasks

Where You'll Work

Roberts House
De Havilland Avenue, Preston Farm Business Park
Stockton-On-Tees
TS18 3TH

Apprenticeships Include Time Away from Working for Specialist Training

You’ll study to gain professional knowledge and skills.

Training Provider

SKILLNET LIMITED

What You'll Learn

Course Contents

• Knowledge and Understanding of the Organisation’s:
  • Communicating confidently to internal and external customers about the company and how it operates
  • Identifying and communicating with the relevant person if a threat or risk to the business is identified
• Specialist Trade Customer Profile of the Business:
  • Using appropriate techniques and forms of communication to put customers at ease and gain their trust.
  • Delivering customer service that exceeds customer expectations
  • Identifying customer requirements and referring them onwards in an appropriate manner
• Trade Counter and Telesales Services:
  • Assisting customers in exploring product ranges and alternative and complementary products and services, based on the fundamental underpinning product knowledge
  • Identifying the customers’ requirements, matching them to the trade supplier’s products and services
  • Delivering accurate product information, to enable the customer to make a decision on products and services and know how to access the detailed technical specification of a product when required.
  • Securing a trade sale using appropriate selling techniques, both face to face and on the telephone, and methods to complete the transaction.
  • Applying basic merchandising techniques used within the business.
  • Applying the key principles of selling in a trade supplier environment, using a variety of methods, which may include unique selling points, upselling, and link selling to secure and complete sales transactions.
  • Communicating with customers using various methods and systems appropriate to the situation
  • Applying the key principles of administration and working practices to accurately prepare, store, communicate, and process business documentation.
  • Processing information, to the key standards of data protection, security, and intellectual property rights.
• Key Principles of Warehousing and Stock Control:
  • Processing and recording the receipt, storage, assembly, and despatch of goods.
  • Receiving stock, despatching customer orders, and processing returns in line with company processes.
  • Loading/unloading of supplier and contractor vehicles
• Technologies That Are Appropriate to the Role:
  • Using technology appropriately and efficiently in line with business policy, e.g., PoS (point of sale) machines, PCs
  • Demonstrating the use of various technologies, e.g., bespoke/in-house or off-the-shelf software packages to others.
• Legislative Responsibilities Relating to the Business, Products and/or Services Being Sold:
  • Complying with legal requirements to minimise risk and build customer confidence.
  • Minimising disruption to the business and maintaining the safety and security of people at all times
  • Taking appropriate action if a breach of H&S regulations is identified.
• Personal Responsibilities and Performance Contribute to the Success of the Team and the Business:
  • Building two-way trust and contributing to working within a team
  • Collaborating with colleagues to resolve problems.
  • Managing personal performance by completing tasks to agreed standards and timescales and by taking action to resolve problems and communicating issues beyond own level of competence.
  • Demonstrating effective time management through planning and prioritising own workload.
  • Identifying own strengths, weaknesses, and development needs.