British and Irish Association of Zoos and Aquariums (BIAZA)
Trading Assistant
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WWT Washington
North East
Closing date for applications is: 5th Aug 2026
Contact: Recruitment (recruitment@wwt.org.uk)
Sector: Education
Type: Paid
Contract type: Part-time
Salary: £5,328 per annum (£24,985 FTE)
Join our friendly team and help create unforgettable days out for our visitors while supporting vital wetland conservation work.
As a Trading Assistant, you'll be at the heart of the visitor experience, providing a warm welcome, serving customers in our shop and café, sharing information about the site and wildlife, and helping visitors discover ways to support WWT through memberships, adoptions and purchases. You'll also help maintain attractive displays, replenish stock, operate tills, handle cash, and ensure high standards of customer service, food safety and presentation across our trading areas.
This is a varied and rewarding role where no two days are the same. One moment you could be serving coffee, the next helping a family plan their visit, promoting a new retail range, or sharing an inspiring conservation story. You'll work as part of a supportive team, meet people from all walks of life, develop valuable customer service and retail skills, and play an active role in helping visitors connect with nature.
Most importantly, every sale, membership and positive visitor experience helps generate income that supports WWT's mission to restore wetlands and unlock their power. By inspiring visitors and encouraging their support, you'll help us create a world where healthy wetlands benefit wildlife, people and the planet.
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This is an annualised hours contract based on an average of 8 hours per week. An annualised hours contract is where you work a total number of hours over the year rather than a set number of hours per week. You receive a steady salary paid in equal monthly amounts, even though the actual hours you work per week may fluctuate to meet seasonal or service demands.
About You
To be shortlisted for this role, candidates should be able to demonstrate:
- Experience of delivering excellent customer service in a visitor-facing environment.
- Strong communication skills and the ability to engage confidently with a wide range of visitors.
- Ability to work effectively as part of a team in a busy and varied environment.
- Confidence in handling cash, operating tills and following financial procedures accurately.
- A proactive approach to sales, with the ability to identify opportunities to promote products, memberships and visitor experiences.
- Good organisational skills and attention to detail, including maintaining high standards of presentation, stock control and food safety.
- An interest in nature, conservation and WWT's mission, with the ability to share key messages with visitors.
If this sounds like you, click apply, we would love to hear from you.
About Us
We’re WWT, and we’re on a mission to restore the super-powered ecosystems we call wetlands. There’s never been a more important moment for our work, and we’ve got some phenomenal people on the case.
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Whether they’re taking a new visitor under their wing, or conducting ground-breaking research further afield, our team are second to none. And there’s nothing we love more than watching them soar.
Whatever you do here, you’ll be helping to restore wetlands and unlock their power. So, the only question left is, what role will you play?
Why you’ll love working at WWT
- Wake up every day knowing your work is helping to restore wetlands, and our world
- Be surrounded and inspired by our team of passionate, dedicated people
- 33 days annual leave (which goes up to 38 days after 5 years of service) – this includes bank holidays and you have flexibility to take those days whenever you want
- Free entry to all our wetland centres, including your family
- Free car parking and secure bike storage areas
- Colleague discount on shopping and memberships
- Cycle to work scheme
- Contributory pension scheme
- Life Assurance of three times your salary, for peace of mind for your loved ones
- Independent personal, workplace and financial advice from our Employee Assistance Programme
WWT is an equal opportunities employer and all applications will be considered solely on merit.
Apply For This Job
For more information and to apply please follow the link: https://vacancies.wwt.org.uk/vacancies/898/trading-assistant.html
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