TS Imagine
Trading Platform Support Analyst
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About The Job
The Trading Platform Support Analyst is a client-facing, technically focused role, supporting our Order and Execution Management platform and global FIX connectivity services. You will work with sophisticated, multi-asset trading technology used by leading financial institutions across equities, derivatives, and digital assets. Building upon your training, you will investigate complex technical and functional issues, analyze business workflows, and deliver solutions directly into Production, working in an AI-assisted environment. You will also play a key role in maintaining and improving high-quality financial and reference data that underpins our clients’ trading and risk processes. This role offers hands-on exposure to order management, algorithmic trading, AI-assisted tooling, and modern data platforms, while working closely with customers, engineers, data specialists, and product managers in a fast-paced, collaborative environment.
Who will love this job
- Client-oriented problem solvers who enjoy working closely with customers and learning complex systems in depth
- Natural troubleshooters who like testing, replicating, and breaking down sophisticated technical issues
- Collaborators who thrive in a team environment and enjoy working across engineering, data, and product teams
- Continuous learners motivated to build deep expertise in financial markets, trading technology, and data
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What you'll do
- Investigate complex workflow and troubleshooting issues, testing and recreating problems, reviewing logs, and performing data analysis.
- Participate in escalation processes to inform customers and engage resources internally across the business to provide rapid solutions to critical issues.
- Improve data quality across the full lifecycle - resolving issues with financial instruments, corporate actions, legal entities, and quantitative data structures (curves, volatility surfaces, correlation matrices).
- Leverage third-party technologies such as Snowflake and Cortex AI during deep technical and data investigations.
- Providing clear, frequent updates to customers and internal stakeholders via chat, phone, and email.
- Maintain strong functional expertise across TS Imagine products and configurations.
- Contribute to documentation and knowledge sharing to ensure accurate, scalable support processes.
- Support internal projects that enhance team tooling, processes, and implementation or consulting initiatives.
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You should have
Essential
- Degree in Science, Mathematics, Engineering, Quantitative Finance, Economics, or a related field
- Strong analytical and logical problem-solving skills
- Interest in trading technology, financial markets, and complex systems
- Excellent written and verbal communication skills
- Self-motivated, proactive mindset with a strong sense of ownership
Desirable
- Experience with scripting or programming languages (e.g. Python, JavaScript)
- Familiarity with SQL and relational databases
- Understanding of operating systems (Windows, UNIX), networking, and database concepts
- Exposure to trading, risk, or financial market concepts
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