How your CV stacks up
Upload your CV to see how well it fits this job role
?%
Traditional Butler
Butler (Special Events & Guest Services Manager)
POSITION SUMMARY
Provide personalized service and attention to fulfilling all guest needs, including but not limited to:
- Delivering coffee and tea upon request
- Preparing notes of new arrivals to communicate important preferences across the hotel operation
- Co-ordinating with the front desk to prepare VIP rooms
- Checking room keys and ensuring compliance with guest expectations and requests
- Co-ordinating with the front desk to escort early arrivals
- Being present upon guests’ check-in to anticipate and address needs
- Completing butler flags from local systems (reservations, sales, and other departments)
- Sending pre-arrival emails
- Co-ordinating with the front desk to escort VIPs to their rooms
- Collaborating with the Guest Services and Engineering departments on requests
- Handling laundry requests from guests, ensuring delivery and prompt return
Ensure compliance with company policies, including:
- Reporting accidents, injuries, and unsafe work conditions to management
- Maintaining confidentiality of proprietary information
- Protecting company assets
- Adhering to uniform and personal appearance standards
Reasons to use Rodeo
Start with a chat, not a search bar
Grad scheme, placement, apprenticeship? Not sure what you want yet — that's fine. Your agent talks it through with you and turns "I have no idea" into a shortlist.
It searches the market for you
Every day your agent scans the market matching roles against what actually matters to you, not just keywords on a CV.
Only hits
No noise. No "maybe this fits." Just roles with a clear explanation of why they're right — and where to focus when applying.
Key responsibilities also include:
- Welcoming and acknowledging all guests according to established standards
- Anticipating and addressing guest service needs
- Assisting individuals with disabilities
- Expressing gratitude to guests authentically
- Using clear and professional language in communication
- Reviewing written documents for accuracy and completeness
- Handling telephone calls with appropriate etiquette
- Developing positive working relationships and supporting team goals
Physical demands include:
- Lifting, carrying, pushing, or pulling objects weighing up to 25 pounds
- Standing, sitting, or walking for extended periods
May be required to perform other reasonable duties as directed by supervisors.
PREFERRED QUALIFICATIONS
- Education: High school diploma or G.E.D. equivalent
- Work Experience: No prior experience required
- Supervisory Experience: Not required
- Licences/Certifications: None
COMPANY CULTURE & VALUES
At Marriott International, we promote an equal opportunity workplace, embracing diversity and fostering an inclusive environment. Our team’s global talent and cultural backgrounds define our strength.
Get help with your application
Your very own career expert that helps elevate your application to the next level.
The Luxury Collection Hotels & Resorts—spanning 120+ properties across 35+ countries—delivers authentic, timeless hospitality rooted in over 100 years of legacy (beginning with the European CIGA brand).
Each property is a cultural treasure, blending iconic architecture with personalised experiences. If you thrive in environments where hospitality, storytelling, and heritage matter, we invite you to join us on this journey.
Join Marriott to:
- Belong to a global team of talent
- Develop your career alongside like-minded professionals
- Experience a workplace where purpose and growth are prioritised
- Become your best self in a setting that appreciates your unique contributions.
Marriott International is committed to fostering an environment that celebrates diversity, promotes inclusivity, and ensures equal opportunity without discrimination on any basis protected by law, including disability or veteran status.
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London
Skills
Location