Alstom
Train Aesthetics and Presentation Manager
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Train Aesthetics and Presentation Manager
Train Aesthetics and Presentation Manager
Req ID: 523426
Location: Old Oak Common, NW10
Appointment Basis: Permanent
Shifts: Monday – Friday (split between day and night shifts, based on business needs)
Salary + Benefits: £62,000 base with additional benefits
Apply by: 16th July
About Alstom
At Alstom, we shape transport networks and enable smoother, greener mobility for millions worldwide. Our portfolio includes high-speed trains, metros, monorails, trams, infrastructure, signalling, and digital mobility solutions. With 86,000 colleagues leading the charge for smarter, carbon-reducing travel, our mission is to connect cities whilst cutting emissions and replacing car-dependent commutes.
Your Future Role
We are seeking a Train Aesthetics and Presentation Manager to oversee supplier contracts, ensuring immaculate cleanliness and aesthetic maintenance of the Class 345 fleet across all networks.
Key Responsibilities
- Manage a supplier contract for train presentation, guaranteeing high standards of cleanliness and aesthetics.
- Build strong relationships with key train operators to align with customer needs, collaborate on solutions, and streamline delivery.
- Partner with third-party presentation contractors and Alstom’s Operations, Engineering, and Projects teams (Quality, Fleet Control, EHS) to deliver consistent excellence.
- Develop Alstom’s Customer Strategy in collaboration with internal stakeholders.
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Core Tasks:
- Act as a single point of contact for customer-facing concerns, such as cleaning/train presentation.
- Lead Programmes of audits with customers and suppliers to maintain premium standards.
- Conduct monthly contract reviews with cleaning service providers.
- Optimise defect reporting workflows with customers.
- Foster partnerships with train operators via performance reviews and feedback-driven action.
- Compile and present periodic performance reports.
- Champion a Customer Experience (CX) strategy, influencing cultural change.
- Oversee daily performance KPIs of the cleaning service provider.
Experience & Qualities
We prioritise attitude, passion, and potential—not just experience. Essential skills include:
- Background working with train operators (preferably in customer experience or train presentation), though cross-industry experience will be considered.
- Strong customer service mindset with a passion for enhancing public travel experiences.
- Exceptional communicator, adept at building relationships with customers, suppliers, and internal stakeholders.
- Ability to drive change at all organisational levels.
- Track record of collaborative teamwork with contractors, suppliers, and customers.
- Proficiency in written and verbal communication, plus IT skills (PC proficiency for office packages, email, intranet).
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Why Join Us?
Our recommitment to sustainable mobility means you’ll grow within a vibrant, evolving industry.
What You’ll Gain:
✔ Stability and challenges—no repetitive routine; only impactful work.
✔ Collaborative teams across functions and countries, offering long-term career growth.
✔ Contribute to innovative projects, shaping the future of rail.
✔ A flexible, dynamic reward package, including generous benefits like:
- 52 weeks maternity/adoption pay
- 25+ paid days of holiday (flexible buying/selling options)
- Award-winning training and development investment
- Comprehensive social protection, including pension, medical, and life insurance
✔ Flexible benefits tailored to your lifestyle.
We’re More Than Trains
Passion for rail isn’t required—just a willingness to make a difference. You’ll take pride in everything Alstom builds. If you’re ready to rise to the challenge, apply now!
Equal Opportunity Statement
Alstom is an inclusive employer dedicated to a workplace where everyone’s potential thrives. We treat all applicants and employees fairly, regardless of gender, age, race, religious beliefs, disability, sexual orientation, or any other characteristic protected by law.
As part of our commitment to disability inclusion, we will interview every disabled candidate, regardless of experience. We also welcome flexible working requests whenever possible.
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