Alstom
Train Aesthetics and Presentation Manager
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Train Aesthetics and Presentation Manager
Train Aesthetics and Presentation Manager Old Oak Common, NW10 | Permanent | Split shifts (Mon-Fri; days & nights)
About the Role & Salary
At Alstom, we shape mobility for the future. Our experts deliver world-class trains, infrastructure, and digital solutions that connectivity people and communities. From high-speed rail to urban transit, our network-designed workplace is changing mobility.
We’re seeking a Train Aesthetics and Presentation Manager to own the contract for train presentation suppliers across our fleet, ensuring Class 345 fleet cleanliness and aesthetics align with customer and operational standards.
See your focus areas:
-
Client-Facing
- Build relationships with train operators/stakeholders to align needs and delivery
- Customer-first mindset for traveler experience
- Sustainability strategy partnership
- Single point of contact for train presentation/customer issues
-
Collaboration
- Lead audits with customers & suppliers to maintain excellence
- Work closely with Operations, Engineering, Projects (Quality, Fleet, EHS)
-
Performance & Culture
- Draft monthly contract reviews
- Coach defect reporting & feedback loops on monitoring and improvement reports
- Co-develop Customer Experience (CX) strategies
- Manage cleaning providers using KPIs
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Key Responsibilities ✔ Lead contractor oversight (daily performance backing; KPI-management) ✔ Monthly contract reviews & reviews to streamline performance ✔ Interactive training:
- Conduct audits to uphold standards
- Enhance customer/supplier feedback and reporting processes ✔ Stakeholder liaison:
- Facilitate alignment with operational/engineering teams
- Build customer confidence via consistent engagement & response structure ✔ Cultural influence:
- Shape service quality perception through teamwork
Experience & Skills Your background may vary—but what matters is*
- Passion for traveler experience and Customer Service Excellence
- Relational aptitude: Administrative skill in high-contact (customer/contractor/team settings)
- Influence & relationship-building
- Teaming orientation: record of cross-functional/departmental collaboration & leading
- Operator–component experienceup for consideration
- A detailed and methodical process-led approach
Required IT skills:
- Proficient in office packages—email, databases, system documentation
Career Insights & Perks Aligned. Engaged. Inspired. Join a purpose-driven industry that’s redefining transport of tomorrow.
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You’ll offers in this role:
- Future assurance: rail’s long-term role minimises the sameness of “routine”
- Whole-organisation impact: integrate with industry-leading teams &
- Innovative upstream efforts (e.g.: projects transforming rail today)
- Scope for growth: job mobility both functionally and geographically
- Development: Cutting-edge, award-winning programs to sharpen skills
- Recognition: Base Salary + Benefits: £62,000; fair reward for performance (Plus generous healthcare (life, medical, pension), 25 + bank holiday days*)
Tailored perks completeness : win extra freedom through flexibility
Reach Out ✅ Apply by 16th July 🚆 No professional assumption: all roles—inclusively delivered—come with a meaningful career journeystart
Equal Opportunity Commitment Alstom is an inclusive employer; ability transcends all accepted factors. We champion flexibility:
- Training ID: 523426: Apply equally despite skills regularities.
- Pledge to meaningful participation across difference for new arts, commitment.
- Flexible working is welcome unless operation demands otherwise.
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