Arriva Group
Train Managers - Bournemouth
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Train Managers - Bournemouth
Train Manager – Bournemouth (Voyager Trains)
CrossCountry is looking for passionate and reliable Train Managers based in Bournemouth to ensure safe, comfortable, and enjoyable journeys for passengers across the UK. As the face of CrossCountry, you’ll oversee onboard operations, from ticket checking and customer service to managing challenges—big and small.
About the Role
Would you thrive in a dynamic role where no two days are the same? One where you engage with new people daily while ensuring a smooth journey for hundreds of passengers at a time? If you’re customer-focused, proactive, and thrive in high-energy environments, this role could be perfect for you.
Train Managers aboard Voyager trains (speeds up to 125mph) drive our transport network, delivering outstanding service while ensuring safety and meeting market demands.
Key Responsibilities
Customer Service & Ticket Operations
- Check and sell tickets onboard, including ensuring passengers have valid documentation.
- Communicate clearly—individually and en masse—about journeys, timetables, and travel tips to enhance passenger experience.
- Address individual customer needs with empathy and professionalism.
Onboard Logistics & Troubleshooting
- Manage luggage and report/address defective equipment to maintain a comfortable, functional travel environment.
- Work quickly and adaptably—you’ll need to handle unexpected issues with poise.
Safety Leadership
- Hold final safety responsibility onboard; adhere to strict procedures under training.
- Stay vigilant for unforeseen incidents (e.g., security, medical emergencies) and respond appropriately.
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Team Collaboration
- Work closely with onboard colleagues (crew, hospitality staff) to ensure smooth operations.
- Promote a collaborative, supportive work environment.
The Training Process
You’ll begin with a 10-week training course in October at our facilities in Bristol, covering everything from customer service to safety guidelines. This includes both classroom and hands-on training.
Benefits
Train Managers enjoy a competitive benefits package:
- Free unlimited travel on CrossCountry and discounted travel on other UK train operators.
- Pension scheme (tax-efficient savings).
- Free uniform provided.
- Generous holiday entitlement.
- Competitive starting salary – £35,371 per year (avec 3 months’ training), rising to £41,292pa upon completion.
- 35-hour average weekly hours, with weekend shifts and time off during the week.
What Does This Role Expect of You?
- A proactive, customer-focused mindset—passengers come first.
- The ability to adapt, communicate clearly, and solve problems methodically.
- High resilience for shiftwork, with a commitment to reliability—you’ll need to travel at unsocial hours (including some weekends).
- A license to travel within 1 hour of Bournemouth before/after shifts.
Apply Today
To apply, submit:
- Current CV
- Covering letter explaining:
- Why you want to join CrossCountry.
- How you’d fit into the role—show passion for both customer service and safety responsibility.
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Closing Date
Friday, 10th July 2026.
⚠️ No applications without a covering letter will be considered.
Train Manager roles are safety-critical, so selected candidates must complete:
- A safety-critical medical check.
- A DBS (Enhanced) background check.
Why Join CrossCountry (An Arriva Business) छिप بانتिकिंगार अपने आउट सॉउथ्लंब अग्नोंीनोद देवत नएमाक्रोससर?
You’re joining Arriva, a leader in passenger transport across Europe, connecting 1.6 billion people yearly through trains, buses, trams, and logistics.
CrossCountry (part of Arriva UK Trains) is eager for your energy, skills, and passion to help shape the future of rail travel.
Embracing Diversity & Inclusion
We value diversity of experience, culture, and talent. Our inclusion strategy is core—it’s how we drive innovation and growth.
This is more than a job—it’s a chance to be part of a dynamic, expanding team that shapes ** modernity mobility**.
Set Up Job Alerts Want more exciting opportunities on demand? Check your application status or new roles via ‘[My Job Alerts]’.
Kudos for considering CrossCountry—we’d love to hear from you!
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