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HartleyCo

Trainee / 1st Line / Helpdesk IT Engineer

Fleet
£25k – £28k/yr
Posted about 21 hours ago
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Trainee IT Support Engineer

đź“Ť Hybrid (50/50 office & home)
💰 £25,000 – £28,000 + bonus

HartleyCo is partnering with a growing IT services business looking to hire a Trainee IT Support Engineer.

This is a fantastic opportunity for someone with strong customer service skills who wants to start a career in IT. You don’t need deep technical experience — full training and certifications will be provided.

You’ll join a supportive team where you’ll be trusted from day one, helping users resolve IT issues and learning the foundations of technical support.

Reasons to use Rodeo

I’m in my final year doing Economics and I don’t know whether to apply for grad schemes now or do a masters first. What do you think?

Honest answer — it depends on where you want to end up. A lot of top grad schemes (Big 4, civil service, banking) don’t need a masters. Let’s look at the ones you’d be competitive for now, and we can decide if a masters actually adds anything.

Also worth knowing: most autumn 2026 applications are open now. Timing matters more than you think.

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Grad scheme, placement, apprenticeship? Not sure what you want yet — that's fine. Your agent talks it through with you and turns "I have no idea" into a shortlist.

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Graduate Consultant — 2026 Scheme

PwC·London, UK
ÂŁ35,000/yr

Why you're a good match

Strong

Your economics background and your summer at a regional bank line up with what PwC looks for on the consulting scheme. Applications close in four weeks.

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It searches the market for you

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Why you're a good match

You’ve got the grades and the economics background, and your bank internship is exactly the experience this scheme looks for. Apply soon — deadlines close within the month.

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Strong

Experience fit

Your summer at the bank plus your econometrics coursework map directly to the day-one responsibilities on this scheme — client modelling, market briefings, and deal support.

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Strong

Only hits

No noise. No "maybe this fits." Just roles with a clear explanation of why they're right — and where to focus when applying.

What you'll be doing

  • Acting as the first point of contact for IT support queries
  • Helping users with basic issues across Windows, Microsoft 365 and email
  • Logging and managing support tickets
  • Supporting account access and system navigation
  • Escalating more complex issues to senior engineers

What we’re looking for

  • Strong customer service or helpdesk experience
  • Great communication and problem-solving skills
  • A genuine interest in technology
  • Someone proactive, organised and eager to learn

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What’s on offer

  • ÂŁ25K–£28K salary
  • 50/50 hybrid working (treated like an adult from day one)
  • 35-hour working week
  • 25 days holiday (increasing with service)
  • Bonus scheme
  • Training and support to achieve Microsoft and ITIL certifications

If you're looking to break into IT with a company that invests in people, we’d love to hear from you.

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Skills

Customer Service
Communication
Problem Solving
Technology
Organizational Skills
Eager to Learn

Location

Fleet, England, United Kingdom

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