3D Prima UK
Trainee 3D Printer Technician & Customer Support Advisor
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Turn your passion for 3D printing into a career.
Do you already own a 3D printer? Are you the person friends come to when something needs fixing? Do you enjoy solving problems and learning new technology?
If so, we'd love to hear from you.
3D Prima is one of Europe's leading distributors of 3D printers, filaments, and accessories. We work with some of the biggest names in the industry and support thousands of customers across the UK and Europe.
We're looking for someone with a genuine passion for 3D printing who wants to build a long-term career in technical customer support and printer servicing.
No two days are the same, and you'll receive full on-the-job training as your knowledge develops.
What you'll be doing:
You'll become part of our technical support team, helping customers get the very best from their machines.
Your day could include:
- Responding to customer enquiries by email, telephone, live chat, and support tickets
- Diagnosing technical faults on a wide range of 3D printers
- Repairing and servicing printers ready for return to customers
- Assisting customers with print quality, slicing, and setup issues
- Supporting customers during showroom visits and trade exhibitions
- Learning new printer technologies, software, and products as they are released
- Helping other departments when required during busy periods
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What we're looking for:
We're far more interested in attitude than overall years of experience.
You'll ideally have:
- A genuine passion for 3D printing
- Ideally your own 3D printer and some hands-on experience
- Excellent customer service and communication skills
- A logical approach to problem solving
- Good computer skills, including Microsoft Office or Google Workspace
- The ability to stay calm under pressure
- A willingness to learn and develop
- A friendly, positive attitude and strong work ethic
- A full UK driving licence (preferred)
- You'll also need to have at least 5 GCSEs (or equivalent) including Maths, English, and ICT.
During your training, you'll gain experience with:
- FDM and resin (SLA/MSLA) 3D printing
- 3D Printer Softwares (Slicers / Apps)
- Visma ERP
- Customer support systems
- Printer diagnostics and repairs
- Warranty processes and technical troubleshooting
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As the 3D printing industry evolves, so will your training.
What we offer:
- Starting salary of £24,785
- Full on-the-job training
- Company pension
- Staff discount
- Free on-site parking
- Opportunities for paid overtime during busy periods and trade events
- Career progression within a growing European business
- The opportunity to work with some of the latest 3D printing technology before it reaches many consumers
About 3D Prima:
3D Prima is one of Europe's leading distributors of 3D printers, filaments, and accessories. We work with many of the world's leading manufacturers and pride ourselves on providing excellent customer service and technical support.
As our business continues to grow, we're looking for enthusiastic people who share our passion for technology and innovation.
Benefits:
- Bereavement leave
- Company pension
- Employee discount
- Free parking
- On-site parking
- Sick pay
Work Location: In person
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