Gallagher Bassett
Trainee Claims Handler
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Travel Recovery Claims Handler – Gallagher Bassett
Introduction
At Gallagher Bassett, we're there when it matters most because helping people through challenging moments is more than just our job—it’s our purpose. Every day, we help clients navigate complexity, support recovery, and deliver outcomes that make a real difference in people’s lives. It takes empathy, precision, and a strong sense of partnership—and that’s exactly what you’ll find here. We’re a team of fast-paced fixers, empathetic experts, and outcomes drivers—people who care deeply about doing the right thing and doing it well.
Whether you're managing claims, supporting clients, or improving processes, you’ll play a vital role in helping businesses and individuals move forward with confidence. Here, you’ll be supported by a culture that values teamwork, encourages curiosity, and celebrates the impact of your work. Because when you’re here, you’re part of something bigger. You’re part of a team that shows up, stands together, and leads with purpose.
Overview
Travel Recovery Claims Handler – Strata Solicitors
Ready to make a difference in travel insurance?
Gallagher is looking for a Travel Recovery Claims Handler to join our in-house legal team, Strata Solicitors. This is a great opportunity for someone looking to build a career in claims, insurance, legal services, or financial services.
You'll join a supportive team, learning how travel-related claims are managed—from initial notification through to resolution—while delivering excellent service to customers and stakeholders.
How You’ll Make an Impact
- Managing new claims on our system and carrying out initial checks
- Gathering information and documentation to support claim progression
- Communicating with customers, insurers, solicitors, and other third parties
- Keeping claim records accurate and up to date
- Handling correspondence and administrative tasks in a timely manner
- Supporting the wider team to ensure claims are progressed efficiently
- Working within company processes, service standards, and regulatory requirements
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About You
We’re looking for individuals with the following attributes:
- 5 GCSEs (or equivalent), including English and Maths
- Previous experience in:
- Administration
- Customer service
- Insurance
- Claims
- A legal environment (beneficial but not essential)
- Strong written and verbal communication skills, with the confidence to engage with a range of stakeholders
- Attention to detail and the ability to maintain accurate records
- Well-organised, self-motivated, and equipped to manage priorities effectively
- A positive attitude with a willingness to learn and develop in a claims environment
- (Preferred but not essential:) A Law degree or insurance qualification
- (Preferred but not essential:) Travel insurance or travel claims experience
- Eligibility to work in the UK
Compensation and Benefits
On top of a competitive salary, great teams, and exciting career opportunities, we offer a comprehensive benefits package, including:
Core Benefits (minimum levels)
- Minimum of 25 days holiday, plus bank holidays, with the option to ‘buy’ extra days
- Defined contribution pension scheme, with Gallagher contributions
- Life insurance (pays 4x your basic annual salary, with the option to top up to 10x)
- Income protection (covers up to 50% of your annual income, with options to top up)
Additional Benefits
- Health cash plan or private medical insurance
- Three fully paid volunteering days per year
- Employee Stock Purchase Plan, offering company shares at a discount
- Share incentive plan (HMRC approved, tax-effective)
- Critical illness cover
- Discounted gym membership (access to 3,000+ gyms nationally)
- Season ticket loan
- Discounted voucher portal for saving on groceries or significant purchases
- Emergency back-up family care
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(Note: Beyond core benefits, your level within the company may result in enhanced offerings.)
Our Commitment to Inclusion and Diversity
At Gallagher, inclusion and diversity (I&D) are central to our mission. For over 95 years, we’ve demonstrated a commitment to sustainability and supporting the communities where we live and work.
- We celebrate diverse identities, experiences, and talents because they help us better serve our clients and communities.
- Inclusion is a conscious effort, and diversity is a core strength.
- Gallagher is Disability Confident Committed, ensuring our recruitment process is inclusive, accessible, and supportive of employees with long-term health conditions or disabilities.
If you have a disability and need any reasonable adjustments during your application, please contact TAGlobalSupport@ajg.com. If you prefer to speak directly, let us know, and we’ll arrange a callback.
Our Policy on Equality and Opportunity
Our employing entity—Arthur J. Gallagher Services (UK) Limited—is proud to be an accredited Living Wage Employer and is committed to diversity, opportunity, and fairness for all.
We strictly prohibit discrimination based on:
- Gender or gender identity
- Marital status + civil partnership status + parental status
- Race, ethnicity, colour, nationality, disability
- Sexual orientation
- Religion/belief
- Age
- Or any other protected characteristic under UK law
Equal employment opportunity extends to all aspects of employment, including recruitment, training, promotion, compensation, and benefits. We also commit to reasonable accommodations for employees with disabilities, ensuring fair access to opportunities.
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