Thames Valley Police
Trainee Contact Management Centre Officer: Oxford – Kidlington (999/101 Call Handler)
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As a Police Call Handler, you will help protect our communities by being the first voice they hear when they call for help and assistance.
You do not need previous experience - we’ll give you all the training and support you need to be ready to take that call. But we do ask that you have common sense, a calm head under pressure, high levels of resilience, attention to detail along with an ability to communicate and use IT systems.
The role includes digital contact from members of the public who can access an operator via Bobbi live chat.
You need to be ready for the unexpected, with an ability to make key decisions whilst taking information from a caller. The calls you handle will be varied; you could go from dealing with a non-urgent 101 enquiry to a distressing 999 emergency and sadly you might even receive abuse from someone you are trying to help. It is undoubtedly one of the most demanding yet rewarding roles in modern policing.
If you can demonstrate these skills and have the drive and determination to make a difference to the communities we serve, then this could be the career for you.
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For more detailed information on the role, including first-hand insight from those in the position, important information on shifts and requirements of the role, and importantly the benefits we can offer, please click here
To apply for this post please attach a CV.
Please note the next stage of this application process is a mandatory awareness session, these will start taking place after the advert closes, please see the below dates, if you’re unable to attend one of these please contact recruitment ASAP.
- Friday 17th July 2026 @ 18:00 - 19:30
- Monday 20th July 2026 @ 18:00 - 19:30
Please be aware all successful candidates must complete a 6-week course at full time, this course is likely to take place at Kidlington and whilst we will endeavour to supply assistance in arranging your transport we cannot guarantee this, and there is an expectation for you to ensure you can attend when applying.
We will be advertising on a rolling recruitment basis and should you be successful you will be placed into a recruitment pool. Once vetting and medical clearances have been received you will remain in the pool until the next course intake becomes available for you to start.
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For successful candidates who are aged 18 when starting in their new role, and do not hold English and/Math’s GCSE (Grade A-C / 9-4 or equivalent), Functional Skills will be offered.
You will receive structured on and off the job training through our comprehensive apprenticeship programme, for more information on what this entails please click here
On successful completion of the programme, you will be confirmed in post and receive a nationally recognised Level 3 Certificate in Emergency Service Contact Handling.
The closing date for enquiries and receipt of completed applications is Sunday 12th July 2026 (subject to change).
We believe in investing in all of our people and run tailored Positive Action Initiatives to support our colleagues from underrepresented backgrounds in their personal and professional development, ensuring everyone has a level playing field to succeed, progress and feel fulfilled in their careers. For more information on how we can support, please click here
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