Serco Plc
Trainee Duty Manager
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Location: The Leys Leisure Centre, Oxford, OX4 6JL
Salary: £15.06 per hour plus excellent benefits
Schedule: Part time 20 hours per week
About Us
Here at Leisure Solutions Community Trust our goal is to get more people, more active, more often. We provide affordable access to a wide range of sports and leisure facilities to support healthier and happier people across all segments of the local community, whilst helping you to make MORE of every day’. To deliver those services takes an enthusiastic and customer focused team - and right now we are looking to recruit for a Duty Manager to join our team
Ready to impact a better future?
As a Trainee Duty Manager in our Leisure team at The Leys Leisure Centre, you’ll play a vital leadership role in keeping the facility running safely, smoothly and efficiently every day. You’ll lead colleagues on shift, support exceptional customer experiences, and ensure our services have a positive impact on the local community.
This is a hands-on leadership role where your work truly matters. From maintaining high safety and quality standards to responding calmly in emergencies, you’ll help create a welcoming, well-managed environment where people of all ages can be active, healthy and connected. Our centres touch lives every day — and your leadership helps make that possible.
What you’ll do as a Trainee Duty Manager
You’ll be entrusted to:
- Manage the day-to-day operation of the leisure centre, ensuring safe opening and closing procedures are followed at all times
- Lead, deploy and motivate operational teams to deliver high-quality services across the facility
- Maintain a strong on-site presence, responding positively to customer needs, feedback and incidents
- Take control during emergencies, accidents or operational issues, acting calmly and decisively
- Ensure compliance with health and safety legislation, Serco Management System procedures and site operating plans
- Support performance, training and engagement of colleagues, including absence management and investigations when required
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Does this sound like you?
You’ll be a great fit for this role if you have:
- Preferably have knowledge and skills in the Leisure or a related industry in a small/medium sized enterprise.
- Previous operational experience in a leisure, fitness, or customer-facing environment is ideal.
- Strong health and safety awareness, with the ability to apply procedures confidently in practice
- Excellent communication and customer care skills, with a calm approach under pressure
- Organised working habits and the ability to manage rotas, priorities and changing demands
- The confidence to lead people, make decisions and set high standards for service and presentation
Discover all you need to keep growing
We’re one of the top 1% of international employers, so you can have confidence you’ll be part of a highly supportive culture with leaders you can count on to help you achieve your goals. From mentoring and training to our focus on internal progression, we’re proud to offer clear development opportunities – and the support and tools to help you seize them.
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What we offer
- Free membership at the Centre, plus heavily discounted use of classes and facilities
- Excellent Development and Training Opportunities with our in-house Aquatic Training Academy
- Free safeguarding training and DBS checks
- 6% employer matched pension contribution
- 21 days annual leave (Pro rata for part time) + Public Holidays
- Life assurance up to 2x base salary
For all Leisure benefits please see Employee Benefits (moreleisure.com)
Let’s impact a better future, together. Apply today.
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Serco/Serco Leisure Operating Limited are appointed as the Trust’s Managing Agents. We manage the recruitment process and the Trust’s employees in the delivery of the service on their behalf. The Trust is committed to equal opportunities and requests any potential applicant to contact the Recruitment Team on 0345 010 4000 as soon as possible if an applicant has any additional queries, requirements or will need additional time in submitting an application. Applicants should be aware that in line with the company’s policy, employees will have a DBS check where appropriate.
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