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Wheely: Trainer Appeal – London Chauffeur Fleet
About Wheely
Wheely is redefining premium transportation across major cities in Europe, the US, and the Middle East. We blend cutting-edge technology with the craft of five-star chauffeuring to deliver an experience trusted by more than 100,000 active riders and 1,200 corporate accounts.
We’re a profitable, fast-growing scale-up with $43M raised and over $100M in annual revenue. Having recently launched in New York City, we’re expanding rapidly across the US and EMEA. If you take pride in your craft and want to help shape the next chapter of our growth, we’d love to hear from you.
About the Role
The Trainer will play a crucial role in elevating service quality across London’s chauffeur fleet. As we maintain our operations in London, this role is essential for ensuring every chauffeur consistently delivers Wheely’s service standards. You’ll:
- Deliver engaging, standards-aligned training sessions
- Assess chauffeur performance and provide constructive feedback in 1:1 coaching/QC checks
- Serve as the expert guide—supporting drivers with knowledge and guidance for luxury service excellence
- Shape exceptional passenger experiences in London
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Responsibilities
- Lead high-impact training to embed five-star luxury experience standards for Wheely chauffeurs, using engaging, credible facilitation
- Assess performance against Wheely’s criteria with actionable, tailored feedback via:
- Coaching sessions
- One-on-one training
- Quality checks
- Collaborate with regional peers to continuously refine processes and exceed passenger expectations
Requirements
- Passion for training and mentoring with a focus on raising standards
- 2+ years delivering group training, preferred in luxury or customer-facing roles
- Proven ability to facilitate engaging sessions that meet demanding quality benchmarks -Working knowledge of Google Slides/PowerPoint (essential for training materials)
- 2+ years relevant experience in luxury or high-touch industries
- Strong person-development mindset—knowing how to coach and improve
- Exceptional verbal and written communication
- Plus Mark: Enthusiasm for luxury vehicles + technical specifications is highly valued
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Benefits
- Office-based in West London (4 days/week), with full schedule flexibility → 1 remote day of your choice
- Competitive salary + quarterly KPI-based bonus
- Comprehensive insurance:
- Private medical and dental cover
- Life and critical illness protection
- Best-in-class technology for work
- Monthly Wheely journey credit
- Cycle-to-work scheme
- Professional development stipend
All personal data handled in compliance with Wheely’s Candidate Privacy Notice.
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