Henderson Group
Trainer - Technology
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Trainer - Technology
Technology Trainer
Attractive Salary & Benefits
- 36.5-hour week (Hybrid)
- Templepatrick / UK (Travel flexibility required)
Who are we?
At Henderson Group, we are proud to be Northern Ireland’s leading grocery retailer. Our group encompasses:
- Henderson Foodservice
- Henderson Wholesale
- Henderson Retail
- Henderson Group Property
We employ over 5,500 staff and were ranked 5th in Ulster Business Top 100 Companies 2024.
As a family-owned team, we prioritise our people and community. We foster ambition, collaboration, and success—supporting employees to grow and thrive alongside one another. Our leaders care deeply and uplift their teams with fair, ethical, and inclusive leadership.
Henderson Technology is the creator of EDGEPoS, a multi-award-winning EPOS software system, offering cutting-edge functionality for retailers.
A look into the role
The Technology Trainer will provide virtual and on-site training across the UK, Channel Islands, Scotland, Wales, and beyond for Henderson Technology’s systems.
You will collaborate with installation teams to ensure seamless EDGEPoS system implementation while ensuring customers leverage all available features. Key responsibilities include:
- On-site training on Henderson Technology systems
- Hosting virtual and classroom-based training sessions on retail system functionality
- Supporting installation teams to deliver smooth EDGEPoS rollouts
- Gathering feedback from customers to identify business needs and improvement opportunities
- Ensuring full customer satisfaction and issue resolution
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Skills for Success
Minimum Requirements
You’ll need:
- GCSEs in Maths & English (Grade C or equivalent)
- Experience in presenting, teaching, or delivering training (individuals or groups)
- Proven ability to deliver excellent customer service
- Proficiency in Microsoft Office (Word, Excel, PowerPoint, Outlook)
- Full UK/EU driving license (with access to your own vehicle)
- Flexibility to travel and drive throughout the UK (Scotland, Wales, Channel Islands, etc.) as required
Essential Attributes
- Effective communication skills
- Ability to use initiative and think analytically
- Strong organisational skills
- Capacity to meet deadlines
Desirable Experience
Additional strengths include:
- 3rd-level qualification in IT, Business Management, or a related discipline
- Practical experience in store operations and procedures
- Familiarity with the Henderson Technology product suite
- Experience with EDGEPoS retail systems
Are we right for you?
We’re looking for candidates who align with our core values:
- Ambition – Seeking continuous improvement and innovation.
- Customer First – Prioritising exceptional service and community impact.
- Teamwork – Collating, sharing knowledge, and celebrating success together.
- Integrity – Upholding fairness, respect, and inclusive practices.
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The Reward
This role offers more than a job—it offers purpose.
You will contribute to initiatives like defibrillator installations and school sports days, balancing professional growth with personal fulfilment.
We celebrate your achievements, invest in employee development, and provide market-leading benefits, including:
- Competitive salary
- Company car allowance or car
- Bonus, pension scheme, and healthcare
- Life assurance and employee assistance programme
- Social club and RewardGateway (employee discounts across the UK & Ireland)
- Exclusive staff discounts (groceries at SPAR/EUROSPAR stores owned by Henderson Group)
This is a full-time position (working Monday to Friday, though occasional overtime and weekend work may be required). You’ll function in a hybrid format, with significant field-based travel (expenses reimbursed, hire cars available for inter-Island/UK travel).
Next Steps:
- If you’d like to discuss the role before applying, contact Joanne McClelland, Talent Acquisition Specialist, at joanne.mcclelland@henderson-group.com.
- Applications close midnight, Tuesday 28th July 2026.
Henderson Group is an equal opportunities employer.
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