The AA
Training Delivery and Support Specialist
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Training Delivery and Support Specialist
Company Description/ Business Unit
Job Title: Training Delivery & Support Specialist
Location: Basingstoke – Resident role based across the Patrol Centre and Basingstoke Office, with a blend of office and hybrid working
Employment Type: Permanent
Hours: Monday-Friday
AA Summary
Think the AA is just about roadside assistance? Think again!
As one of the UK's most trusted brands, we provide a wide range of services to millions of customers. From comprehensive Home and Motor Insurance to personalised Financial Services like Loans and Savings, and outstanding B2B, Consumer, Business Services, Driver Training, Car Care, and Service Maintenance and Repair, we've got you covered. Our mission is to keep Britain moving, and we're looking for dedicated individuals to join our team. Ready to join us?
This is the job
As a Training Delivery & Support Specialist, you’ll bring learning to life by delivering engaging remote and face-to-face training to our Roadside Operations teams. Using your technical expertise and coaching skills, you’ll help colleagues build the knowledge and confidence they need to succeed.
Working closely with the Training Manager and key operational stakeholders, you’ll play a vital role in shaping and developing our training programmes. You’ll help embed innovative ways of working and support the transformation of Roadside Operations as we build for the future.
What will I be doing?
- Delivering engaging face-to-face, virtual and field-based training programmes, ensuring colleagues have the skills, knowledge and confidence to perform effectively in their roles.
- Supporting the onboarding and ongoing development of customer-facing colleagues through high-quality induction, refresher and upskilling training.
- Ensuring all learning activity is delivered in line with governance, compliance, regulatory and quality standards, maintaining a safe and consistent learning experience.
- Collaborating with the Roadside Training Manager and Learning Designers to develop, implement and continuously improve learning solutions that meet business and operational needs.
- Embedding new ways of working and supporting key transformation programmes, including Road Operations of the Future, through effective training delivery and stakeholder engagement.
- Providing expert coaching, guidance and learning support to colleagues and leaders, helping to build capability and improve performance across the business.
- Developing and supporting Business Trainers, sharing best practice and strengthening delivery standards to create a consistent and engaging learner experience.
- Partnering with operational stakeholders to identify performance trends, skills gaps and development opportunities, recommending appropriate learning interventions.
- Evaluating learner feedback, training outcomes and operational performance data, using insights to drive continuous improvement in learning delivery.
- Maintaining and applying knowledge of the latest learning methodologies, technologies and industry best practices to enhance training effectiveness and learner engagement.
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What do I need?
- A recognised automotive qualification, such as IMI or City & Guilds Automotive Parts 1, 2 and 3, or an equivalent qualification.
- A strong automotive, mechanical or electrical engineering background with up-to-date technical knowledge.
- Excellent facilitation and presentation skills, with the ability to engage audiences both face-to-face and virtually.
- The confidence to act as a credible subject matter expert, providing guidance and influencing stakeholders at all levels.
- A proven ability to coach, support and develop others, helping individuals and teams achieve their full potential.
- Strong communication and interpersonal skills, with the ability to build effective working relationships across diverse teams.
- The ability to adapt quickly to change and support the successful implementation of new ways of working.
- Good report-writing and analytical skills, with the ability to identify trends and make informed recommendations.
- Proficiency in Microsoft Office applications, including Excel, PowerPoint, Teams, Outlook and Word.
- A proactive and self-motivated approach, with strong organisational skills and the ability to manage priorities effectively.
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Additional information
Benefits
We’re always looking to recognise and reward our employees for the work they do. As a valued member of The AA team, you’ll have access to a range of benefits including:
- 25 days annual leave plus bank holidays + holiday buying scheme
- Worksave pension scheme with up to 7% employer contribution
- Free AA breakdown membership from Day 1 plus 50% discount for family and friends
- Discounts on AA products including car and home insurance
- Employee discount scheme that gives you access to a car salary sacrifice scheme plus great discounts on healthcare, shopping, holidays and more
- Company funded life assurance
- Diverse learning and development opportunities to support you to progress in your career
- Dedicated Employee Assistance Programme and a 24/7 remote GP service for you and your family
Plus, so much more!
We’re an equal opportunities employer and welcome applications from everyone.
The AA values diversity and the difference this brings to our culture and our customers. We actively seek people from diverse backgrounds to join us and become part of an inclusive company where you can be yourself, be empowered to be your best and feel like you truly belong. We have five communities to bring together people with shared characteristics and backgrounds and drive positive change.
As part of the onboarding process, we complete several pre-employment checks including work reference, credit and criminal record checks.
We may close the vacancy sooner than the advertised date if we get a high volume of applications, please apply now if you are interested.
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