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Training Delivery Lead
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Training Delivery Lead
Training Delivery Lead
About ConnectFutures
ConnectFutures exists to help young people stay safe and thrive in a world full of online harms, building resilience to exploitation, hate, extremism, and disinformation through creative, research-led training that reaches classrooms, youth settings, and communities across the UK. This role sits at the operational heart of that mission.
By coordinating training bookings and logistics, supporting facilitators in the field, and keeping scheduling, records, and systems running smoothly, youensure impactful training reaches the young people who need it. It is hands-on and varied work, and every session you help resource is one more step towards equipping young people to navigate the pressures they face online and offline.
ConnectFutures is a Birmingham-based social enterprise that has worked with young people, communities, and practitioners since 2013, with partners including the King’s Trust, MOPAC, and St Giles Trust. We are a small, diverse team that believes challenging subjects can be made engaging and fun, and that real change happens when people come together. You would be joining passionate colleagues who care about the difference they make in a role where the operational work has tangible purpose.
Role Purpose
The Training Delivery Lead holds end-to-end accountability for the operational performance of ConnectFutures' training function. This is a newly created role, established to bring strategic oversight and clear leadership to a growing training function with increased scope and complexity.
The roleholder is the primary decision-maker for both clients and funders, overseeing the entire project lifecycle—from initial enquiries through to funder reporting. Collaborating closely with the Training Delivery Coordinator (day-to-day project coordination) and the Lead Facilitator (trainer management and delivery quality), this role ensures operations are reflective, responsive, and high-performance.
Key Responsibilities
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Client & Funder Relationship Management
- Serve as the primary point of contact for private clients and funders throughout the entire project lifecycle.
- Lead initial scoping calls to align needs with appropriate training content and define project parameters.
- Provide regular updates on evaluation and progress, including weekly client check-ins where required.
- Manage funder expectations during project close-out, responding to cost queries and status updates.
Project Coordination
- Assume ownership of project records in Monday.com, ensuring accuracy and timeliness for all active engagements.
- Overseer contract reviews before project commencement; ensure all signed documents are filed correctly.
- Make critical decisions on resource allocation—geography, scheduling, and mix of schools (including primary, secondary, and SEN settings).
- Lead targeted school recruitment efforts, particularly during peak season (October to March).
- Liaise with schools regarding pre-approval of training materials in conjunction with the Programs function.
Governance & Reporting
- Review and sign off all mandatory funder reports before submission.
- Coordinate assignment of trainers to each session in partnership with the Lead Facilitator.
- Escalate operational risks to the Director of Operations as needed.
Internal Leadership
- Provide direction and support to the Training Delivery Coordinator via a dotted-line structure, maintaining clear accountability boundaries.
- Contribute to refining process improvements within training operations, identifying gaps, and recommending solutions.
- Foster cross-functional collaboration with Programs, Operations, and Communications.
Person Specification
Essential Requirements
- Proven experience managing end-to-end projects, ideally within education, charity, or training sectors.
- Strong relationship management skills, including fluency in leading client calls and managing funder expectations.
- Hands-on experience with project management tools (e.g., Monday.com).
- Critical thinking and strong judgment; ability to escalate issues without overreliance.
- High standard of written and verbal communication.
- Highly organised, proactive, and adept at managing multiple, competing project priorities.
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Desirable Qualifications
- Experience within school engagement or working with DSLs (Designated Safeguarding Leads).
- Familiarity with funder compliance and mandatory reporting requirements.
- Experience navigating a charity restructuring.
- Understanding of safeguarding standards within a training or youth-work environment.
- Proficiency in Xero, Canva, or Google Workspace.
Key Performance Indicators
| Measure | Indicator of Success |
|---|---|
| Client relationships | Positive feedback; repeat bookings; timely responses |
| Project delivery | Sessions run on schedule; Monday.com records kept current |
| Funder reporting | Reports submitted on time and error-free; signed off promptly |
| School recruitment targets | Bookings achieved within project timelines |
| Cross-functional collaboration | Positive feedback from Programs, Operations, and Lead Facilitator |
Job Details
- Reports to: Director of Operations
- Direct reports/oversight: Training Delivery Coordinator
- Contract type: rolling 12-month consultancy / fixed-term
- Continued on an ongoing basis, subject to business needs and performance.
- Hourly rate: £29K–£32K (dependent on experience)
- Location: Birmingham B7 4BB – hybrid remote
For applications, attach a CV via the provided link.
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