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Training Delivery Lead, HIRING PEOPLE
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Training Delivery Lead, HIRING PEOPLE
Training Delivery Lead
About ConnectFutures
ConnectFutures exists to help young people stay safe and thrive in a digitally challenging world. Our mission focuses on building resilience against exploitation, hate, extremism, and disinformation through creative, research-backed training delivered in classrooms, youth settings, and communities across the UK.
This role is central to that mission. By coordinating training logistics, supporting facilitators, and managing scheduling records, you ensure impactful training reaches young people who need it most. The work is hands-on, varied, and directly tied to helping young people navigate pressures online and offline.
Our Organisation
Based in Birmingham, ConnectFutures is a social enterprise founded in 2013, partnering with organisations like the King’s Trust, MOPAC, and St Giles Trust. Our small, diverse team believes passionate people can turn challenging subjects into engaging and meaningful change.
Role Purpose
The Training Delivery Lead holds end-to-end accountability for ConnectFutures’ growing training function—a newly created role designed to bring strategic oversight and operational leadership to a function that has expanded in scope and complexity.
Key Accountabilities
You will act as the primary point of contact for clients and funders, making decisions across the entire project lifecycle—from initial enquiries through student delivery to funder reporting. In partnership with the Training Delivery Coordinator and Lead Facilitator, you’ll ensure seamless, high-quality operation while scaling ConnectFutures’ impact.
Key Responsibilities
Client & Funder Engagement
- Serve as the primary liaison for all private sector clients and funders throughout the entire project timeline.
- Lead needs assessments during kickoff calls to align content delivery with client goals.
- Provide regular progress updates, including weekly check-ins with evaluation insights.
- Manage funder relationships at project closure, clarifying budgets, timelines, and reporting needs.
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Project Coordination & Delivery
- Oversee project records in Monday.com, ensuring accuracy and up-to-date tracking of all engagements.
- Review and approve contracts before project launch, ensuring compliant documentation storage.
- Work with Programs to manage geography and scheduling, including decisions on primary, secondary, and SEN settings.
- Lead school recruitment outreach, particularly during peak seasons (October–March).
- Support requests from schools with materials approval, liaising as needed.
Governance & Reporting
- Sign off all mandatory funder reports by compliance deadlines.
- Partner with the Lead Facilitator to assign trainers to sessions based on caseload.
- Escalate risks/issues as needed to the Director of Operations.
Team Leadership & Collaboration
- Provide dotted-line guidance to the Training Delivery Coordinator, ensuring clear role boundaries.
- Drive process improvements by identifying operational gaps and suggesting solutions.
- Foster cross-functional coordination with Programs, Operations, and Communications teams.
Person Specification
Essential
- Project management expertise (preferably within education, charity, or training sectors).
- Exceptional client relationship management skills, including ability to lead scoping calls and manage stakeholder expectations.
- Familiarity with project management tools such as Monday.com at a team/project level.
- Strong judgement and decision-making, with the ability to escalate appropriately without overburdening senior leaders.
- Polished written and verbal communication; proactive and detail-oriented.
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Desirable
- Experience working in schools or safeguarding-related roles (DSL or DSL-equivalent).
- Understand risk and funder compliance requirements, including reporting.
- Background in charity restructuring, process review, or operations.
- Knowledge of Google Workspace, Canva, or Xero.
- Practical safeguarding awareness within training environments.
Key Performance Indicators
| Measure | Indicator |
|---|---|
| Client Success | Repeat bookings; positive client feedback; timely query responses |
| Project Deliverables | Scheduling accuracy; up-to-date Monday.com records |
| Funder Compliance | On-time, error-free reports; signed off by deadlines |
| School Recruitment Targets | Meeting booked attendance thresholds within project timelines |
| Cross-Functional Synergy | Positive feedback from Programs, Leadership, and Lead Facilitator teams |
Job Details
- Reports to: Director of Operations
- Direct Resourcing: Training Delivery Coordinator
- Contract Type: Rolling 12-month consultancy/FT contract, subject to performance and business need
- Rate: £29,000–£32,000, commensurate with experience
- Location: Birmingham, B7 4BB – Hybrid work model permitted
To apply, please submit your CV via the provided link.
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