Flight Centre
Training & Enablement Specialist, Corporate Brands - Europe
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About Flight Centre Travel Group
Flight Centre Travel Group is one of the world’s largest travel companies with over 12,000 employees globally - who we call ‘Flighties’. With over thirty brands under our family tree and headquarters in more than twenty countries, our roles are diverse and our opportunities are endless. When we say we’re a great place to work, we have the proof to back it up. Over the past 12 years we’ve been voted a ‘Great Place to Work’ including one of the Best Workplaces for Wellbeing and Best Workplaces for Women. Together, we live and breathe our number one philosophy, our people, and turn up each day driven by our purpose to open up the world for those who want to see. Put simply, we’re a bunch of travel lovers looking for more travel lovers to join our family.
About the Role
We're looking for a passionate Training & Enablement Specialist to help shape the future of corporate travel operations across Europe. Working within the CT and FCM Training & Enablement team, you'll design and deliver engaging training programmes that support new system deployments, onboard new starters, and drive operational excellence across multiple European markets.
You'll collaborate with Operations, Technology, Deployment, and Change teams to turn complex processes and system changes into practical, accessible learning. From new hire onboarding to large-scale technology rollouts, you'll ensure teams have the knowledge, confidence, and tools they need to succeed.
Key responsibilities:
- Design and deliver training for new system and product deployments across Europe.
- Build and continuously improve onboarding programmes for new starters.
- Create role-specific learning pathways covering GDS, OBTs, booking workflows, and operational processes.
- Develop training materials, guides, and learning resources.
- Support go-live readiness for operational teams during system implementations.
- Measure training effectiveness and drive continuous improvement through feedback and performance data.
- Partner with key stakeholders across Operations, Technology, Support, and Leadership teams.
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About You
You're an experienced corporate travel professional who enjoys developing people and simplifying complex systems and processes. You bring credibility from an operational travel background and are comfortable delivering training to a variety of audiences across multiple markets.
We're looking for someone with:
- Experience working within FCM, Corporate Traveller, or a corporate travel environment.
- Strong knowledge of corporate travel operations and workflows.
- Experience delivering training, coaching, onboarding, or facilitation programmes.
- Familiarity with GDS platforms (Amadeus, Sabre, Galileo) and OBTs such as Concur, Cytric, FCMB, or Melon.
- Excellent communication and stakeholder management skills.
- The ability to develop engaging training content and documentation.
- A proactive, adaptable approach in a fast-paced and evolving environment.
- Experience supporting system implementations or technology deployments is highly desirable.
- Additional European language skills (French, German, or Spanish) are advantageous.
If you're passionate about learning, technology, and helping travel professionals succeed, we'd love to hear from you.
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Our award-winning work perks
- Flexible/hybrid working model - a mix of remote and office work.
- Discounted travel for family and friends – booked by our in-house travel team – as part of Flight Centre Travel Group, you have access to industry rates and discounts for you and your friends and family.
- Career progression – as part of Flight Centre Travel Group with a global brand network spanning 30+ brands and 20+ countries you are empowered to create clear career pathways and have access to the training and support needed to achieve your goals.
- Fun culture with industry-renowned social events (think monthly award nights, global conferences, end-of-financial year balls + more).
- Active Hour – an hour set aside each week to spend on your well-being.
- Bronze-level health cash plan - claim cash back against a range of medical services including dentistry, optical, and chiropractic.
- Plus so much more (company-matched charitable giving, excellent pension scheme, an active hour each week etc.)
Our number one philosophy is Our people. Flight Centre Travel Group's promise is to provide an environment with equality of respect, dignity and opportunity for all our employees. We value an inclusive and supportive workplace which reflects the diversity of our society.
We welcome accommodation requests to help make our hiring and onboarding experience as accessible as possible. Please advise us about accommodation needs at any point by contacting our Recruitment Team at RecruitmentUK@flightcentre.co.uk [RecruitmentUK@flightcentre.co.uk].
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