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Company Description
Haute Dolci is a culinary brand dedicated to crafting memorable dessert and café experiences, blending fine patisserie with modern café culture. Known for decadent desserts, the brand has expanded into brunches and savoury light bites, creating a refined yet welcoming atmosphere for guests. Each menu item is treated as a work of art, combining innovative techniques and high-quality ingredients to deliver exceptional flavors. Haute Dolci’s philosophy centers on excellence, elegance, and outstanding service, ensuring every visit feels special and thoughtfully curated. The company continues to grow its community and presence, sharing new creations and events with guests and followers.
Role Description
The Training Manager role at Haute Dolci is a part-time, on-site position based in Preston. The Training Manager will design, deliver, and continuously improve training programs for front-of-house, kitchen, and café staff, focusing on service standards, product knowledge, and food safety practices. This role includes:
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- Conducting regular training sessions
- Coordinating onboarding plans for new team members
- Providing coaching to support consistent guest experiences aligned with the Haute Dolci brand
- Maintaining training materials and records
- Assessing skills gaps through observation and feedback
- Collaborating with management to address performance and development needs
- Aligning training content with new menu launches, seasonal offerings, and updates to company policies and procedures
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Qualifications
- Experience in training design and delivery, including creating structured programs, workshops, and on-the-job coaching.
- Background in hospitality, food service, or café/restaurant operations, with strong understanding of customer service standards.
- Knowledge of food safety, hygiene practices, and basic health and safety requirements in a hospitality environment.
- Strong communication, presentation, and interpersonal skills, with the ability to engage diverse teams and learning styles.
- Proven ability to assess training needs, track progress, and report on training outcomes to management.
- Organizational and time management skills for coordinating training schedules in a fast-paced setting.
- Comfort working on-site in Preston and collaborating closely with managers, supervisors, and team members.
- Previous experience as a trainer, supervisor, or manager in hospitality is highly beneficial; formal training or coaching qualifications are a plus.
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