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JOB DESCRIPTION
Exceptional Hospitality Starts with You
Picture yourself brightening someone’s day. When you join our Hotels team, that’s exactly what you’ll do every time you come to work! As a Training Manager, you’re not just managing training initiatives for hotel team members – you’re spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest.
RESPONSIBILITIES
Please note that this position is 30 hours a week and will include some evening and weekend working to deliver the training.
About Hilton
Hilton is one of the world’s leading hospitality companies, renowned for delivering exceptional guest experiences and maintaining the highest standards of service. At Hilton Glasgow, we pride ourselves on creating memorable stays for every guest through our commitment to quality, compliance, and innovation.
As Training Manager, you will play a key role in ensuring operational compliance across all departments and maintaining Hilton’s brand standards. You will develop and implement training programs, conduct audits, and collaborate with department heads to drive continuous improvement. Your work ensures that every team member is equipped to deliver outstanding service while meeting legal and brand requirements.
Reporting to: General Manager
Works Closely With:
- Operational Heads of Departments
- General Manager
- HR Manager
- Duty Manager
Here's What You'll Do During a Typical Day:
Legal Compliance
Ensure strict adherence to all regulations and standards, including:
- Allergen management
- HACCP
- Fire Safety
- Licensing
- Food Safety
- First Aid Training
- Pool Plant Training and First Responder
- Maintain compliance with health, safety, and hygiene legislation.
Driving Guest Experience
- Organize and administer all compliance and brand training (excluding leadership development).
- Deliver training using Hilton resources to enhance skills, product knowledge, and guest satisfaction.
- Facilitate annual training plans and calendars, including mandatory compliance training (hotel security, fire regulations, health and safety).
- Collaborate with Heads of Departments to identify training needs based on guest feedback and operational requirements.
Projects
- Lead QA compliance and mandatory annual training initiatives.
- Support fire safety projects and other compliance-related improvements.
- Delivery of any relevant brand training
- Delivery of monthly induction for new starts
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What We’re Looking For:
We seek a passionate professional with a strong background in compliance and quality management, ideally with experience in a fast-paced environment.
Essential Skills And Attributes:
- Strong guest focus and commitment to delivering authentic, memorable experiences.
- Excellent communication skills to engage diverse teams and guests.
- Collaborative team player with a positive attitude.
- Flexible and adaptable, able to thrive in a fast-paced environment while remaining calm under pressure.
- Meticulous diary management, structured workplace management
- The ability to influence Operational HOD’s to achieve all training and compliance within their departments
Experience:
Experience in a similar role within hospitality or food and beverage.
Benefits
- Competitive salary
- Hilton Team Member Travel Program
- Career development opportunities
- Access to Hilton University training resources
- Flexible working opportunities as per business needs
Equal Opportunity Statement
Hilton is an equal opportunity employer committed to diversity and inclusion. We welcome applicants from all backgrounds and do not discriminate based on race, gender, age, disability, or any other protected characteristic.
USEFUL TO KNOW: This position is 30 hours per week and will require working weekend and/or evening shifts.
QUALIFICATIONS
What It Takes to Make the Stay
At Hilton, Our Core Values Define What It Takes To Succeed Here And Guide The Qualities We Look For In Every Team Member:
- A passion for spreading the light and warmth of Hospitality.
- Acting with Integrity and always doing the right thing.
- Inspiring others through Leadership.
- A belief that Teamwork drives the best outcomes.
- A sense of Ownership and accountability.
- And a focus on the Now, bringing urgency and discipline to every moment, knowing it can make a lasting impact.
ABOUT US
Join an Award-Winning Workplace Culture
At Hilton, we don’t just deliver exceptional experiences for our guests—we build an exceptional workplace for the Team Members who make it all possible. As a global leader in hospitality, we’ve welcomed more than 3 billion guests worldwide, all while staying true to our founding vision: to fill the earth with the light and warmth of hospitality.
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Our award-winning culture has earned us repeated recognition on the World’s Best Workplaces list by Great Place to Work and Fortune. With our suite of world-class brands, and a company-wide commitment to providing the best stay for every guest, we’re setting new standards for the future of travel.
Whether you’re starting your career or exploring something new, Hilton supports your journey every step of the way. Come for the job, stay for the career—and help us make every stay a little more magical.
Curious about life at Hilton? Explore our Careers Blog to see why we’re more than a great place to stay—we’re a great place to work.
ABOUT THE TEAM
How We’ll Help You Thrive
At Hilton, The Hospitality We’re Known For Doesn’t End With Our Guests. We Proudly Invest In Our Team Members’ Wellbeing, Supporting You Through All Of Life’s Moments. When You Join Hilton, Our Exceptional Care Extends To You With Unmatched Perks And Benefits, Including*:
- Incredible travel perks – Enjoy 110 nights of deeply discounted travel, with room rates as low as $40 USD/night at our world-class hotels through our Go Hilton travel program
- Own a piece of Hilton – Through our employee stock purchase program (ESPP), you can invest in Hilton shares at a 15% discount to help build your financial future
- Paid parental leave – Because family matters. We offer paid leave for eligible Team Members, including partners and adoptive parents
- Personalized caregiving support – Access dedicated caregiving concierge services to help navigate caregiving for yourself and your loved ones
- Crisis concierge – In times of loss, our Crisis Concierge offers a single, compassionate point of contact for both practical support and emotional care
- Mental health resources – Your wellbeing comes first. Through our Care for All hub, we provide resources to help our Team Members to care for themselves, care for members of their team, and care for their loved ones. Eligible Team Members receive free counseling and support through our best-in-class Employee Assistance Program (EAP)
*Benefits availability may vary depending on Team Member’s location as well as terms and conditions of employment and are subject to the terms and conditions of each specific program/plan.
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