National Crime Agency (NCA)
Training Manager, Targeted Intercept Operations
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London, Warrington
Job Summary
Targeted Intercept is part of Integrated Communications Intelligence (ICI) Operations, which is a key part of the NCA’s Intelligence Directorate. Working collaboratively with NCA Investigations, other intelligence departments, UKIC and broader Law Enforcement partners, we help deliver an effective response to lead the UK’s response to tackling Serious and Organised Crime.
ICI operates at the very front end of the covert collection of criminal communications, operating within the Investigatory Powers Act 2016. This is a dynamic and diverse arena within a complex and rapidly evolving operational environment. Our role is to inform the operational picture; to get the right information at the right time to the right person to make the best decision.
Job Description
The role involves managing and leading a team of specialist trainers, and supporting the delivery of operational training to practitioners from across the NCA, Regional Organised Crime Units and the Metropolitan Police Service. The postholder will ensure learning materials are adapted to meet current and future operational requirements, equipping ICI officers with the necessary skills, training and knowledge to tackle serious organised crime and mitigate risk in a dynamic and changing environment.
As part of the management team you will support the delivery of change over a multi-year period, working closely with ICI’s Communications Intelligence Programme. You will be required to advise on and facilitate the delivery of specific initiatives across people, process and technology from introducing new curriculum to supporting the implementation of a digital learning solution.
Duties And Responsibilities
Lead and Manage People
- Manage and lead a team of ICI trainers based at several TI sites.
Training Delivery
- Oversee the planning, design and delivery of specialist training on behalf of Targeted Intercept Operations, training officers across NCA, Regional Organised Crime Units and Metropolitan Police Service. This includes the delivery of the Interception Training Programme (ITP), a 10 week benchmark TI training pathway and the IPA 2016 national Product Handler course.
- Support the design and delivery of operational and non-operational ICI learning pathways and professional practice, including the delivery the digital exploitation curriculum.
Training Management
- Manage the full training lifecycle, from needs analysis and design to delivery and evaluation, working in close collaboration with internal teams (ICI Policy, Criminal Justice Liaison Team, ICI Capability Centre) to develop effective learning solutions.
- Ensure training products are reviewed in line with new legislation, capabilities, policy and technology, and work with ICI managers to support continuous professional development of existing officers.
Collaboration and Engagement
- Proactively engage with internal and external stakeholders (including other Intercepting Authorities) to build partnerships, share best practice and optimise learning outcomes.
Lead and Manage Change
- Advise on and help lead changes on the training aspects of the ICI transformation programme, working in collaboration with business and project professionals.
- Support the delivery of the ICI skills strategy and the iterative build and migration into a broader capability based skills hub.
Training Delivery
- Manage a diverse training portfolio which requires travel between UK TI sites, periodic travel to represent ICI at College of Policing, and occasional overseas travel to deliver TI training to overseas NCA Supported Units (SU).
Lead and Manage People
- Manage and prioritise workload, making decisions on team priorities against available resource.
- Empower team members to innovate and adapt training in light of changing operational capabilities and technologies.
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Leadership
- Lead by example to embed the NCA culture, identity and values within Integrated Communications Intelligence.
Person specification
Operational Experience
- Utilises practical knowledge and experience gained from intercept operations to lead the delivery of specialist training.
- Demonstrates competencies in operational risk management with the ability to advise and lead training on TI related threat, risk and harm.
- Competent understanding of the legal safeguards that govern TI capabilities.
Leadership Skills
- Demonstrate an ability to lead a team, clarify business goals and manage team performance.
- Ability to motivate staff, support individual development and foster an inclusive culture.
Change Management Skills
- Demonstrate an ability to lead and manage change, engaging and working with others to achieve objectives.
Communication Skills
- Conveys information clearly and effectively through written and verbal communication, tailoring communication to meet different audience needs.
- Strong presentational skills with the ability to engage audiences.
Working with Others
- Proven experience of working with others (internal or external), building partnerships to support business activities.
Decision Making
- Demonstrates ability to make sound judgements through considering varying options, risks and opportunities.
- Draws upon operational experience to make decisions on training content and delivery approaches.
Candidate Requirements
- Candidates must have experience working as an Intercept Case Officer. This must be clearly evidenced in your CV.
Behaviours
We'll assess you against these behaviours during the selection process:
- Leadership
- Delivering at Pace
- Managing a Quality Service
Technical skills
We'll assess you against these technical skills during the selection process:
- Understanding of criminal law, UK legislation and covert collection capabilities affecting Agency activity.
- Experience of leading and delivering change to improve business or operational outcomes.
Benefits
Alongside your salary of £55,575, National Crime Agency contributes £16,100 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides (opens in a new window).
New entrants to the NCA receive 26 days annual leave, rising to 31 on completion of 5 years continuous service, plus 8 bank holidays.
If qualifying criteria is met new joiners from UK Police Forces or the UK Intelligence Community (UKIC) will have service with those employers taken into account for continuous service purposes for annual leave entitlement only, this will be up to a maximum of 31 days leave (including 1 privilege day).
Other Benefits Include:
- Flexible working, including flexi-time, compressed hours and job sharing (in line with business requirements)
- Family friendly policies, notably above the statutory minimum
- Learning and Development opportunities
- Interest free loans and advances, including season tickets, childcare and rental deposits
- Housing schemes - Key Worker status
- Discounts and Savings with a wide variety of services including Cycle to Work, Smart Tech schemes, dental insurance, gym discounts and savings on everyday spending, available through the Reward Gateway, Edenred and Blue Light Card schemes.
- Staff support groups/networks
- Sports and social activities, including membership to the Civil Service Sports Council (CSSC)
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Further information is available on the NCA Website.
Artificial intelligence
Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance (opens in a new window) for more information on appropriate and inappropriate use.
Selection process details
This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours, Experience and Technical skills.
Your Application Will Be Assessed Against The Following:
Technical
- Understanding of criminal law, UK legislation and covert collection capabilities affecting Agency activity
- Experience of leading and delivering change to improve business or operational outcomes
Experience
- CV
Please include your full career history, training, qualifications, key responsibilities, and achievements. Explain any employment gaps in the last two years. Ensure all accreditation dates are accurate.
A panel will assess how well your application demonstrates the requirements outlined above.
Longlist
In the event of a high number of applications, we may operate a longlist. Applicants will need to meet the minimum pass mark for the lead criteria.
Understanding of criminal law, UK legislation and covert collection capabilities affecting Agency activity.
Candidates who do not meet the minimum pass mark for the lead criteria will not progress to having their other criteria assessed. Applications must meet the minimum criteria to be progressed to the assessment stage.
You will receive an acknowledgement once your application is submitted.
We aim to have sift completed and scores released within 10 working days of the closing date of the advert. For high volume campaigns this timeframe may be extended.
Scores will be provided but further feedback will not be available at this stage.
For Guidance On The Application Process, Visit:
NCA Applying and Onboarding
Assessment 1
The format of this assessment will be Interview which will be tested on the criteria listed in the Success Profiles at Assessment section.
Behaviours
- Leadership
- Delivering at Pace
- Managing a Quality Service
Technical
- Understanding of criminal law, UK legislation and covert collection capabilities affecting Agency activity
- Experience of leading and delivering change to improve business or operational outcomes
Assessment Outcome
Outcomes will be communicated via the NCA recruitment portal.
If successful but no role is immediately available, you may be placed on a reserve list for 12 months.
Reserve lists can be used to fill similar role types across the Agency where the assessment criteria is considered a match by the recruitment team and the business area.
In The Event Of a Tie At The Assessment Stage, Available Roles Will Be Offered In Merit Order Using The Following Order:
- Lead criteria (behaviours/technical/experience)
- If still tied, desirable criteria will be assessed (if advertised)
- If still tied, application sift scores will be used
Feedback is provided only to those who attend an assessment.
You will be subject to vetting and pre-employment checks before appointment.
Once the vacancy closes, the advert will no longer be accessible. Please save a copy for your records.
We encourage all candidates to visit the NCA Careers Page for more information.
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