North Highland
Training Manager (Utilities)
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Training Manager & Trainer – Energy & Utilities (Contract Position)
About the Role
As the world’s leading change and transformation consultancy, we enable our clients to bridge strategy and execution—helping them implement lasting change in digital, technology, and organisational transformation. We’re seeking Training Managers and Trainers to support our UK water utility clients across the South of England in driving capability building across critical transformation programmes.
Note: This is a temporary contract (3–6 months) with up to 3 days on-site work and expected travel to additional sites.
The sector is undergoing its most significant upgrades in a century, modernising assets, systems, and ways of working to secure vital water and waste services. Our AMP 8 regulatory programmes include multiple delivery models:
- Enterprise Programmes – Core platform/technology replacements and regulatory-driven initiatives
- Digital Delivery – Agile/hybrid transformations of customer journeys, decision-making, and case management
- Operational Change – "Deploy and embed" initiatives affecting frontline teams
- Operating Model Change – Shaping people, governance, and process
Work covers all key water utility business units, including Water, Waste, Engineering, Asset Management, Supply Chain, Operations & Control Centres, alongside enabling functions (HR, Finance, Commercial, Procurement).
Your role will design and deliver practical, engaging learning to help teams adopt new tools, processes, and behaviours—ensuring adoption across shift-work operations, emergency scenarios, and mixed field/control environments.
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Your Responsibilities
Core Deliverables
- Analyse training needs for diverse roles (e.g., HQ, field-based teams, control rooms, customer ops, planners) while factoring in risk, safety compliance, and regulatory obligations, distinguishing between mandatory vs. discretionary training.
- Design and develop training in operational contexts using blended learning approaches, including:
- On-the-job training
- Tool-based and simulation-based learning
- Short, task-focused microlearning modules
- Coordinate and schedule training around 24/7 shift patterns, peak operations, standby cover, and emergency readiness to ensure non-disruption in service delivery.
- Define accreditation and competency frameworks—including “License to Operate” approaches for repair, maintenance, and field teams.
- Deliver instruction-led and virtual training, tailor-made for non-technical users and beginners, while simplifying complex workflows into clear, high-impact guidance.
- Provide ongoing reinforcement through:
- Super users/champions fencing
- Floor-walking and on-the-job coaching
- Refresher and performance support tools
- Manage and scale internal “Train-the-Trainer” programmes to build capability in-house.
- Collect and use feedback to improve content, adapt delivery, and refine training materials—with reliance on AI for fast iteration of design, updates, and applicability.
Ideal Candidate Qualities
Technical & Sectoral Fit
- Experience in delivering training for digital/system implementations and operational process change, with preference for utilities/water or regulated sectors (fallback to other field-based services acceptable).
- Proficiency in collaborative content creation, including job aids, interactive guides, and structured learning pathways.
- Experience in training coordination across control rooms, clearance depots, hubs, and contact centres.
- Systems knowledge across key platforms:
- Enterprise asset management (EAM) (e.g., SAP PM, Maximo)
- Mobile workforce tools
- GIS and operational data systems
- Contact centre, CRM, billing, and SCADA systems
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Organisational Adaptability
- Comfort transitioning between training design, operational schedules, and technical complexity.
- Ability to schedule learning around highly constrained 24x7 operations.
- Measurable track record in training impact and performance improvement.
Training Manager-Specific Requirements
- Minimum 5 years in training/L&D roles
- Underpinned by a degree in Human Resources, Instructional Design, or related fields
- Proficiency with Learning Management Systems (LMS) and training technologies
Additional Notes
- Eligibility: Employees must have permission to work in the UK—no visa sponsorship available.
- Work Arrangement: Temporary contract through a local PAYE Umbrella company.
- Company Commitment: North Highland adheres to equal opportunity policies, ensuring fair consideration for all applicants regardless of race, gender identity, age, disability, or other protected characteristics in alignment with UK standards.
Reference: 49782
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