Barclays
Transaction Monitoring QC People Leader
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Join us as a Transaction Monitoring QC People Leader at Barclays
At Barclays, you will help shape the future of banking by assessing the quality of business processes and the execution of processes to ensure the development of initiatives to improve quality standards. You will be identifying areas of improvement within operations and provide recommendations for change through quality assurance processes.
Responsibilities
- Assess quality of business processes and execution to ensure the development of initiatives to improve quality standards.
- Identify areas of improvement within operations and provide recommendations for change through quality assurance processes.
Required Criteria
- Financial Crime Expertise: Strong understanding of Anti-Money Laundering (AML) regulations, sanctions screening, and fraud detection.
- Ability to analyse transaction patterns, identify suspicious activity, and assess potential risks.
- Experience in Stakeholder management.
- Transaction Monitoring Experience.
Desirable Criteria
- A keen eye for detail to ensure accurate quality control reviews.
- Previous experience of Transaction Monitoring.
Key Skills
You may be assessed on key critical skills relevant for success in the role, such as risk and controls, change and transformation, business acumen, strategic thinking, and digital and technology, as well as job-specific technical skills.
Purpose of the Role
To manage operations within a business area and maintain processes, risk management initiatives, and compliance with relevant regulators.
Accountabilities
- Identification of trends and opportunities to improve areas and develop new processes and procedures through the monitoring and analysis of operation data and performance metrics.
- Management of operations for a business area and promote efficient processes, risk management, and compliance initiatives to support the bank's operations.
- Collaboration with internal stakeholders (including business leaders, project managers, and SMEs) and external stakeholders (including vendors and service providers) to support business operations and promote alignment with the bank's objectives and SLAs.
- Management of operational professionals and provide guidance, coaching, and support to improve colleagues' delivery quality.
- Management and development of KPIs to measure the effectiveness of operation functions, utilising data and technology to support the identification of areas that require improvement.
- Compliance with all regulatory requirements and internal policies related to customer experience.
- Creation of a safe environment for colleagues to speak up, actively and regularly encourage and solicit feedback to ensure the people agenda remains focused on the right areas.
- Management of attrition by working closely with HR in implementing retention initiatives for the workforce.
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Assistant Vice President Expectations
- Advise and influence decision making, contribute to policy development, and take responsibility for operational effectiveness. Collaborate closely with other functions/business divisions.
- Lead a team performing complex tasks, using well-developed professional knowledge and skills to deliver on work that impacts the whole business function. Set objectives and coach employees in pursuit of those objectives, appraisal of performance relative to objectives, and determination of reward outcomes.
- If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are:
- L – Listen and be authentic
- E – Energise and inspire
- A – Align across the enterprise
- D – Develop others
- For an individual contributor, they will lead collaborative assignments and guide team members through structured assignments, identify the need for the inclusion of other areas of specialisation to complete assignments. They will identify new directions for assignments and/or projects, identifying a combination of cross-functional methodologies or practices to meet required outcomes.
- Consult on complex issues; providing advice to People Leaders to support the resolution of escalated issues.
- Identify ways to mitigate risk and develop new policies/procedures in support of the control and governance agenda.
- Take ownership for managing risk and strengthening controls in relation to the work done.
- Perform work that is closely related to that of other areas, which requires understanding of how areas coordinate and contribute to the achievement of the objectives of the organisation sub-function.
- Collaborate with other areas of work, for business aligned support areas to keep up to speed with business activity and the business strategy.
- Engage in complex analysis of data from multiple sources of information, internal and external sources such as procedures and practices (in other areas, teams, companies, etc.) to solve problems creatively and effectively.
- Communicate complex information. 'Complex' information could include sensitive information or information that is difficult to communicate because of its content or its audience.
- Influence or convince stakeholders to achieve outcomes.
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Barclays Values and Mindset
All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence, and Stewardship – our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset – to Empower, Challenge, and Drive – the operating manual for how we behave.
This role is based in Glasgow.
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