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Transaction Supervisor
Transaction Supervisor – Finance – Bedford (Full-Time, Office-Based)
Location: Bedford, MK43 9EJ (Essential: Valid driver’s licence with access to a car for office travel)
About the Role
We are looking for a full-time, office-based Transaction Supervisor to join our Finance team at our Head Office. In this key leadership role, you will assist the Transaction Manager in leading a team to deliver outstanding customer service while ensuring strict adherence to Copart’s Credit Control, Seller Payments, and Invoicing processes.
You will liaise closely with internal teams, Sellers, and Sales, providing timely support and resolving operational challenges.
Key Responsibilities
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Team Leadership & Development
- Recruit, onboard, coach, and develop a high-performing Credit Control team.
- Drive colleague engagement, communication, and performance management.
- Lead strategy to improve team productivity and cohesion.
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Daily Credit Control Operations
- Oversee aged debt management, invoice processing, payment administration, and query resolution.
- Ensure service levels and KPIs are met or exceeded daily.
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Customer & Stakeholder Service
- Deliver exceptional customer service to external Sellers, internal teams, and key stakeholders.
- Maintain strong relationships with Sales for seamless transaction flow.
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Performance Monitoring & Improvements
- Track team performance metrics and implement best practices.
- Identify process bottlenecks and propose efficiency improvements.
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Cross-Departmental Collaboration
- Work with Finance, Sales, and Legal to resolve commercial and operational issues.
- Apply commercial awareness and contract knowledge for sound decision-making.
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Values & Culture Alignment
- Promote Copart’s culture of innovation, continuous improvement, and operational excellence.
- Champion diversity, inclusion, and collaboration within the team.
Requirements & Skills
- Minimum 2 years’ experience in Credit Control or debt management.
- Proven leadership ability, including team motivation and development.
- Strong analytical problem-solving and decision-making skills.
- Customer-focused mindset; ability to manage repeated queries professionally.
- Excellent organisational, communication, and IT skills.
- Self-driven with initiative and adaptability for a fast-paced environment.
- Committed to quality improvement in operational processes.
What We Offer You
Work-Life Balance
- 23 days’ holiday plus bank holidays (+1 for personal special occasions, e.g., wedding).
- 1 paid volunteer day – spend a day working with your chosen charity.
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Health & Wellbeing
- Healthcare Cash Plan for added coverage.
Future Growth
- Contributory workplace pension to secure long-term finances.
- Discounted share purchases – invest in Copart at a reduced rate.
Fitness & Mobility
- Cycle to Work scheme – save on transport costs.
- Access to motivational fitness videos, discounts, and rewards.
Financial Security & Peace of Mind
- Life Assurance included as standard employee benefit.
Perks
- Deals hub – exclusive discounts on everyday essentials and family activities.
Opportunity at Copart
We are an equal-opportunity employer, embracing diversity and inclusion. Our vision is to create a workplace where everyone feels valued, inspired, and empowered to drive innovation.
At Copart, we empower auto buyers and sellers globally using cutting-edge virtual technology. Our people are encouraged to share bold ideas and own the process of turning concepts into market solutions.
Apply today and become part of a culture of collaboration, growth, and impact.
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