Fife Council
Transactions Assistant
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Transactions Assistant
Proposed Interview Date: Week commencing 20 July 2026
Closing Date: Wednesday 8 July 2026
Job Details
An excellent opportunity has arisen to join the Transaction Team within the Payroll Service. We are recruiting for 4 Transaction Team Assistants to support a range of payroll processing and testing activities.
Role Overview
As part of this role, you will play a critical part in supporting the delivery and development of payroll services, including involvement in:
- Payroll processing, validation, and testing
- Ensuring systems, calculations, and transactions are accurate and compliant
- Contributing across transactional processes, including payments to employees, pensioners, and third parties
You will be responsible for supporting the following key duties:
- Processing and supporting the accurate delivery of payroll, including:
- Identifying and resolving errors
- Improving efficiency in processes
- Interpreting and applying payroll legislation (policy, procedures, and guidance) to ensure payments are processed correctly
- Undertaking payroll testing and validation activities, ensuring changes to systems or processes are accurate before implementation
- Performing reconciliations and control activities across payroll payments, bank transactions, and ledger balances to ensure:
- Correct allocation of payments
- Proper accounting and processing
- Processing various payments, including BACS and Bankline payments
- Supporting pension-related calculations and payments
- Providing customer support via multiple communication channels and resolving queries
- Handling overpayments, advances, and corrections appropriately
- Adhering to agreed KPIs and contributing to service improvement and efficiency initiatives
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The Person – Key Requirements
We seek individuals who exhibit accuracy, enthusiasm, and a strong customer-focused approach within a fast-paced transactional environment. Ideal candidates will demonstrate:
- Experience in finance or customer service, with the confidence to:
- Handle payments, queries, and data with care and precision
- Commitment to quality service, ensuring tasks are completed:
- Accurately
- On time
- In line with procedures
- Strong organisational skills, enabling:
- Workload management
- Multitasking efficiently
- Remaining focused under pressure
- Clear, professional communication:
- Support for colleagues
- Response to customer enquiries
- Explaining information confidently
- Comfort with digital systems, including:
- Spreadsheets
- Databases
- Other business applications
- Willingness to learn new tools/processes
- Analytical mindset, allowing for:
- Spotting discrepancies
- Reconciling information
- Methodical problem-solving with complex tasks
- Collaborative approach, valuing close teamwork across:
- Teams
- Internal/external partners
- Ensuring smooth operations
- Ability to interpret and apply policies/processes accurately, with the judgment to:
- Understand when to seek further clarity
- Professionalism and integrity when handling sensitive financial and personal information
Additionally, candidates should align with the Council’s behavioural commitments, including:
- Taking ownership
- Focusing on customer needs
- Working together
- Embracing technology
- Delivering results
Working Arrangements
As a progressive employer, this role offers a blended working arrangement, comprising:
- Homeworking opportunities
- Occasional in-office requirements at Fife Council locations
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While the majority of work can be conducted remotely, candidates must be prepared for on-site attendance as needed.
Supporting Statement
To proceed with your application, a Supporting Statement must accompany your CV. This document must:
- Detail how your skills and experience qualify you for this role.
- Be provided in the section marked "Upload Résumé" on the application portal.
- NOT duplicate the content of a CV.
Further guidance is available:
Further Information
Resources:
- Role Profile (review prior to application): Download Guide
- How We Work Matters (Council’s behavioural framework): Download Guide
- Employee Benefits, including discounts and care packages.
Additional Details:
- Alternative Formats: Job information available upon request by emailing: transactions.recruitment@fife.gov.uk
- AI Guidance: For candidates using AI in applications/interviews: Candidate AI Instruction
Contact for Further Enquiries
Pauline Birrell Email: Pauline.Birrell@fife.gov.uk
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