Barclays
Transformation Delivery Lead | Technical | Business - BPL
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Job Description
Purpose of the Role
To manage change projects that help the organisation achieve its strategic objectives, while ensuring that projects are delivered on time, within budget, in control and in compliance with regulatory requirements and internal policies and procedures.
Accountabilities
- Management of Change Projects: Ensure that projects are delivered on time, within scope, budget, and to the required quality standards.
- Development and Management of Project Plans: Outline the scope, objectives, timelines, and resource requirements for change projects.
- Communication with Stakeholders: Inform senior management, project teams, and external partners about project progress and ensure their needs and expectations are met.
- Management of Project Teams: Ensure that they are properly resourced and have the necessary skills and expertise to deliver on project objectives.
- Management of Project Budgets: Ensure that projects are delivered within the agreed budget.
- Creation of Reports on Project Progress: Ensure that proposed solutions are delivered on time and within budget.
- Management of Project Risks: Identify, assess, and mitigate risks, assumptions, issues, and dependencies as necessary.
- Facilitation of Change Management Activities: Ensure that change projects are successfully implemented and embedded in the organisation.
Director Expectations
- Strategic Input: Provide significant input to function-wide strategic initiatives and contribute to and influence policy and procedures for the function.
- Project Management: Plan, manage, and consult on multiple complex and critical strategic projects, which may be business-wide.
- Team Leadership: Manage the direction of a large team or sub-function, leading other people managers and embedding a performance culture aligned to the values of the business. Alternatively, for an individual contributor, lead organisation-wide projects and act as a deep technical expert and thought leader, identifying new ways of working and collaborating cross-functionally.
- Training and Guidance: Train, guide, and coach less experienced specialists and provide information affecting long-term profits, organisational risks, and strategic decisions.
- Expert Advice: Provide expert advice to senior functional management and committees to influence decisions made outside of own function, offering significant input to function-wide strategic initiatives.
- Resource Management: Manage, coordinate, and enable resourcing, budgeting, and policy creation for a significant sub-function.
- Compliance and Policy Enforcement: Escalate breaches of policies/procedures appropriately, foster and guide compliance, and ensure regulations are observed.
- External Influence: Focus on the external environment, regulators, or advocacy groups to monitor and influence on behalf of Barclays when appropriate.
- Knowledge and Insight: Demonstrate extensive knowledge of how the function integrates with the business division/Group to achieve the overall business objectives. Maintain broad and comprehensive knowledge of industry theories and practices within own discipline alongside up-to-date relevant sector/functional knowledge and insight into external market developments/initiatives.
- Problem Solving: Use interpretative thinking and advanced analytical skills to solve problems and design solutions in often complex/sensitive situations.
- Decision Making: Exercise management authority to make significant decisions and certain strategic decisions or recommendations within own area.
- Stakeholder Influence: Negotiate with and influence stakeholders at a senior level both internally and externally.
- Client Relations: Act as the principal contact point for key clients and counterparts in other functions/business divisions and as a mandated spokesperson for the function and business division.
- Leadership Behaviours: Demonstrate the Barclays LEAD behaviours: Listen and be authentic, Energise and inspire, Align across the enterprise, and Develop others.
- Values and Mindset: Demonstrate the Barclays Values of Respect, Integrity, Service, Excellence, and Stewardship and the Barclays Mindset: Empower, Challenge, and Drive.
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Role Purpose
To lead the delivery of critical workstreams within a major acquiring transformation programme, ensuring that business outcomes are achieved through effective mobilisation, structured delivery, disciplined execution, and strong cross-functional engagement. The role requires someone who can operate in a matrix environment where resources sit across product, technology, commercial, finance, and operations, rather than building a standalone team.
Core Responsibilities
- Lead Complex Payments Transformation Workstreams: From design through delivery, implementation, and stabilisation.
- Establish Delivery Structure: Set up the right delivery structure, governance, metrics, and cadence for the workstream.
- Drive Delivery Outcomes: Deliver outcomes directly, rather than simply coordinating status updates.
- Influence Across Matrix Organisation: Work effectively across technology, product, operations, commercial, and finance teams.
- Identify and Resolve Risks: Identify delivery risks, dependencies, constraints, and blockers, and actively resolve them.
- Pragmatic Delivery Methods: Apply agile, waterfall, or hybrid delivery methods pragmatically, selecting the best-fit approach for the task.
- Translate Strategic Outcomes: Translate strategic business outcomes into actionable delivery plans and measurable delivery patterns.
- Brownfield Environments: Operate comfortably in brownfield environments involving legacy technology, new platforms, vendor delivery, and operational constraints.
- Take Ownership: Take ownership of specific delivery gaps or roles at points in time where the programme requires it.
- AI Literacy: Bring AI literacy and a considered view on how AI will transform payments, acquiring, servicing, risk, operations, and platform economics.
Required and Essential Experience - Attributes and Behaviours
- Experience: Significant experience in major payments, fintech, payment acquiring company in transformation delivery.
- Programme Experience: Large-scale programme or consulting experience, ideally in technology transformation or process re-engineering.
- Consulting Backgrounds: Delivery-led consulting or transformation backgrounds, such as technology delivery, process re-engineering, platform implementation, or turnaround work.
- Matrix Organisations: Experience working in matrix organisations where accountability is shared across multiple functions.
- Delivery Metrics: Strong practical understanding of delivery metrics, delivery cadence, benefit measures, and risk management.
- Problem Solving: Hands-on, practical, and able to lean in to solve delivery problems.
- Outcome-Focused: Outcome-focused, pragmatic, and not precious about delivery methodology.
- Energy and Curiosity: Energetic, curious, and able to build momentum from ambiguity.
- Commercial Awareness: Commercially aware, with strong judgement around benefits, cost, customer outcome, and operational performance.
- Research: Prepared, informed, and able to evidence research into the specific deal structure and transformation context.
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Visa and Location Requirements
- Visa Sponsorship: This position is not eligible for visa sponsorship, and applicants must already hold the legal right to work in the UK.
- Location: The suitable candidate needs to be based in the UK already and be able to work in London or Northampton, in easy commuting distance.
- Experience Level: This role is intended for candidates who are already operating at Director/SVP level.
Strong Evidence - Essential Experience
- Personal Delivery: Personally driven delivery, not just managed governance or reporting.
- Change Implementation: Takes major change live and follows through into stabilisation.
- Challenge Reporting: Can challenge optimistic reporting and distinguish real progress from activity.
- Brownfield Constraints: Understands brownfield constraints and can make pragmatic trade-offs.
- Credibility: Builds credibility with senior stakeholders, engineers, product, finance, and operations.
Director-Level Expectations
- Clarity and Accountability: Lead with clarity, accountability, and pace, ensuring delivery commitments are understood, owned, and progressed.
- Complex Environments: Operate effectively in complex, matrixed environments, balancing commercial outcomes, customer experience, risk, and control considerations.
- Delivery Insight: Provide clear delivery insight and challenge to support senior decision-making and executive governance.
Leadership Behaviours, Values, and Mindset
- LEAD Behaviours: Demonstrate the LEAD behaviours: Listen and be authentic, Energise and inspire, Align across the enterprise, and Develop others.
- Barclays Values: Demonstrate the Barclays Values of Respect, Integrity, Service, Excellence, and Stewardship.
- Barclays Mindset: Demonstrate the Barclays Mindset: Empower, Challenge, and Drive.
About BPL
Barclays’ payments acceptance business provides critical infrastructure to the UK economy, processing billions of pounds of payments annually for both small businesses and domestic and international corporate clients.
In April 2025, Barclays announced a long-term partnership with Brookfield Asset Management to grow and transform the payments acceptance business by broadening the range of services offered and enhancing the experience for both existing and prospective clients. Leveraging extensive client relationships and deep experience of UK payments, BPL will create an environment of continuous innovation, activated by Brookfield’s global private equity expertise in payments, technology, operational transformation, and corporate carve-outs, to ensure the business is strategically positioned for long-term growth.
Barclays will invest approximately £400m in the new business, the majority of which will be incurred during the first three years. Performance-linked incentives will drive greater alignment between the partners, underpinning the long-term commitment to the transformation.
Barclays and Brookfield will work to create a standalone entity over time, continuing to use the Barclaycard Payments (BPL) brand and acting as the sole payments acceptance services provider to Barclays’ clients for a minimum of ten years. For more information on our partnership with Brookfield, please visit Barclays.com.
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