British Gas
Transformation Director
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Transformation Director
Transformation Director – Energy & Digital Transformation
We’re so much more than an energy company. We’re a family of brands revolutionising how we power the planet. Energisers. One team of 21,000 colleagues energising a greener, fairer future by creating an energy system that doesn’t rely on fossil fuels—living our commitment to igniting positive change in our communities. Here, you’ll find more purpose, more passion, and more potential. That’s why working with Centrica Home is #MoreThanACareer.
About Centrica Home
We combine the strength of British Gas, the innovation of Hive, and the power of digital, data, and AI to reshape the future of energy and home services. As customers transition to lower-carbon, smarter, and more connected homes, we’re transforming how we serve them—creating new products, services, and business models that support a more sustainable energy future.
As the Transformation Director, you’ll lead complex programmes that drive meaningful change for our customers, colleagues, and business. You’ll partner with senior leaders to shape strategy, drive execution, and unlock long-term value at scale.
About Your Team: Selling & Servicing Sustainable Homes
At British Gas, we’ve supplied energy to the UK’s homes and businesses for over 200 years. But we’re not just about supply—we’re making homes greener, more efficient, and ready for Net Zero.
Through clever tech—like thermostats, heat pumps, solar panels, and EV chargers—we’re making it cheaper and simpler for customers to reduce their carbon footprint.
Type of Role & Location
- Job title: Transformation Director
- Location: Flexible UK Locations with FlexFirst Hybrid Working
- Division: Centrica Home
Your Responsibilities
Strategic Business Partnership
- Partner with senior business leaders to translate strategic ambitions into clear, achievable transformation plans.
- Provide strategic challenge, delivery leadership, and problem-solving.
- Align priorities, investments, and transformation roadmaps.
- Bring an external perspective to value creation, risk assessment, and delivery.
Transformation & Programme Leadership
- Lead large-scale, high-complexity programmes from design through delivery.
- Ensure scope, cost, quality, and benefits are met.
- Embed change with a focus on customer and colleague experience, aligning it with business-as-usual operations.
- Drive accountability and sustainable business results.
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Enterprise-Wide Digital & Data Leadership
- Leverage digital, data, automation, and AI to accelerate transformation.
- Champion insight-led innovations and shape technology/product direction with business leaders.
- Use data to identify opportunities, measure impact, and inform decisions.
Delivery Excellence & Governance
- Establish structured governance and assurance for successful transformation.
- Partner with Transformation & Programme Office (TMO) to prioritise and sequence delivery.
- Balance strategic ambition with operational realities.
- Maintain visibility of progress, risks, dependencies, and benefits.
Stakeholder Management & Collaboration
- Facilitate aligned decision-making among leaders, teams, and functions.
- Build trust with executive stakeholders and resolve conflicting priorities/challenges.
- Create clarity and momentum across transformation portfolios.
Strategic Workforce & Skills Planning
- Ensure the organisation has the capabilities needed for future growth.
- Identify skills gaps, assess workforce implications, and support capability development.
- Foster a culture of learning, adaptability, and continuous improvement.
Regulatory, Risk & ESG Stewardship
- Manage regulatory, operational, and delivery risks responsibly and sustainably.
- Embed strong governance, controls, and compliance.
- Integrate ESG considerations into programme design and delivery.
Leadership, Culture Change & Capability Building
- Lead high-performing teams and embed new ways of working.
- Set clear direction and expectations.
- Encourage collaboration and shared ownership of outcomes.
- Drive capability growth, behavioural change, and lasting adoption.
Requirements & Preferred Qualifications
Work Experience & Functional/Technical Skills
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- Significant experience leading large-scale transformation programmes or portfolios (budgets of £50m–£200m+).
- In-depth understanding of energy transition, implications for customers/markets/business models (e.g., low-carbon tech, smart homes, electrification, sustainability efforts).
- Proven experience working with Executive/Board-level stakeholders.
- Strong background in programme delivery, governance, and change management.
- Commercially driven, with skills in translating strategy into measurable business outcomes.
- Experience leading digital/data/technology-enabled transformation (including AI, analytics, automation).
- Deep knowledge of workforce planning, organisational capability, and skills development (prioritise transformation teams).
- Experience in regulated environments, managing governance, compliance, and risk.
- Demonstrated track record in responsible cultural change and embedding new ways of working.
- Comfortable leading through ambiguity while staying focused on delivery.
Education & Certifications
- Degree or equivalent professional experience.
- Knowledge of programme/project management methodologies (Agile, MSP, PRINCE2, Lean).
- Prefer certified qualifications in programme delivery, change, digital, data, or risk management.
Why Join Us?
We’re flawed but familial—our values revolve around supporting people’s diverse realities. Life isn’t just work, and neither is anything with Centrica Home. Our total rewards package reflects that—give you flexibility to choose what matters: financial, emotional, and physical support for you and your family. We’re not just about jobs; we’re about why it all means to you.
Through #MorethanACareer, you’ll find purpose, growth, and nurture for every ambition. Here, your voice matters, and your journey is prioritised more than ever before.
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