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Transformation Director
Transformation Director – Centrica Home
Join us, be part of more.
We’re so much more than an energy company. We’re a family of brands revolutionising how we power the planet. We're energisers—one team of 21,000 colleagues that's energising a greener, fairer future by creating an energy system that doesn’t rely on fossil fuels, living our powerful commitment to igniting positive change in communities.
Here, you can find more purpose, more passion, and more potential. That’s why working here is #MoreThanACareer. We do energy differently.
At British Gas, our mission is to power the UK's homes and businesses for over 200 years—but supplying energy is just part of what we do. We're making the UK greener and more energy-efficient, getting us closer to Net Zero. By using clever tech—like thermostats, heat pumps, solar panels, and EV chargers—we’re making it cheaper and easier for customers to reduce their carbon footprint.
Overview
Centrica Home, Flexible UK Locations with FlexFirst Hybrid Working
We’re combining the strength of British Gas, the innovation of Hive, and the power of digital, data, and agentic AI to shape the future of energy and home services. As customers move toward lower-carbon, smarter and more connected homes, we’re transforming how we serve them—creating new products, services, and business models that support a sustainable energy future.
As a Transformation Director, you’ll be at the centre of that journey, leading complex transformation programmes that deliver enduring change for customers, colleagues, and the business. You’ll collaborate with senior leaders, shape strategy, execute, and unlock long-term value at scale.
About Your Team
Your core accountabilities will include:
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Strategic Business Partnership
- Partner with senior business leaders to turn strategic ambitions into actionable plans.
- Offer strategic challenge and delivery leadership, along with practical problem-solving.
- Align priorities, investments, and transformation roadmaps.
- Bring external perspective, focusing on value creation, risk, and delivery.
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Transformation & Programme Leadership
- Lead large-scale, complex programmes and portfolios—from design through implementation.
- Deliver outcomes focused on scope, cost, quality, and benefits.
- Ensure change is customer- and colleague-centred, embedding seamlessly into business operations.
- Drive accountability and sustainable business results.
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Enterprise-Wide Digital & Data Leadership
- Leverage digital, data, automation, and AI to accelerate transformation and operational performance.
- Champion insight-driven innovation and approaches.
- Shape technology and product direction, collaborating with business leaders.
- Use data to identify opportunities, measure impact, and guide decisions.
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Delivery Excellence & Governance
- Provide structure, governance, and assurance to ensure successful transformation.
- Partner with the TMO (Transformation Management Office) to prioritise activity.
- Balance strategic ambition with operational realities.
- Maintain visibility of progress, risks, dependencies, and benefits.
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Stakeholder Management & Collaboration
- Bring leaders, teams, and functions together for aligned decisions.
- Build trusted relationships with executive stakeholders.
- Navigate competing priorities and resolve complex challenges.
- Create clarity and momentum across transformation initiatives.
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Strategic Workforce & Skills Planning
- Ensure the organisation has skills and capabilities for the future.
- Identify skills gaps and workforce implications.
- Support workforce planning and capability development.
- Foster a culture of learning, adaptability, and continuous improvement.
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Regulatory, Risk & ESG Stewardship
- Deliver transformations responsibly and sustainably.
- Manage regulatory, operational, and delivery risks.
- Embed governance and controls.
- Integrate ESG considerations into programme design.
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Leadership, Culture Change & Capability Building
- Lead high-performing teams and embed new ways of working.
- Set clear direction and expectations.
- Encourage collaboration and shared ownership of outcomes.
- Drive behavioural change, capability growth, and lasting adoption.
What We’re Looking For
Experience & Functional/Technical Skills Required
- Significant experience leading large-scale transformation programmes or portfolios (budget range: £50m–£200m+).
- Strong understanding of energy transition and its implications for customers, markets, and business models, including:
- Low-carbon technologies
- Smart home solutions
- Electrification
- Energy flexibility
- Digitally-enabled energy services
- Proven experience partnering with Executive and Board-level stakeholders.
- Strong background in programme delivery, governance, and change management.
- Commercially minded, capable of translating strategy into measurable outcomes.
- Experience in leading digital, data, and technology-enabled transformations, including:
- Automation, analytics, and AI.
- Deep knowledge of workforce planning, organisational capability, and skills development.
- Experience operating in regulated environments, managing governance, compliance, and risk.
- Proven track record in delivering cultural change and embedding new working methods.
- Comfortable leading through complexity and uncertainty while maintaining delivery focus.
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Education & Certifications
- Degree qualification or equivalent professional experience.
- Knowledge of programme/ project management methodologies, such as:
- Agile
- MSP (Managing Successful Programmes)
- PRINCE2
- Lean
- Advantageous if you hold relevant professional qualifications, such as in:
- Programme, project, digital, data, or risk management.
- Recruitment Note:
We’d love to hear about you. Throughout recruitment, share information so we can understand your background and tailor your journey.
Why Apply?
We’re not everything to everyone—but we’re a people place. Our focus is supporting the real lives of our team. Because life isn’t just about work. We understand, and our total rewards philosophy reflects this.
We provide flexibility, choice, and holistic support for:
- Financial stability
- Emotional well-being
- Physical needs
- Maslow’s hierarchy beyond salaries.
Visit [Why work at British Gas—#MoreThanACareer](https://www.morethanacareer.energy/britishgas) to learn about life at Centrica and why this might be your career and purpose.
So, if you’re driven by sustainability, enthusiastic about shaping a brighter tomorrow, and ready to redefine your horizon, join us.
Here, your voice matters, your growth is non-negotiable, and your ambitions are our priority. “Help us, help you.”
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