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Transformation Director
Transformation Director (FlexFirst Hybrid Working – Flexible UK Locations)
Why Join Us?
We’re Centrica Home – the powerhouse behind British Gas, Hive – where innovation meets impact. Together, we’re driving the energy transition by creating smarter, greener homes for a zero-carbon future. Our 21,000-strong team doesn’t just sell energy; we reinvent it, store it, move it, and fix it—setting new standards for sustainability and customer service.
At British Gas, we are:
- Revolutionising energy systems – removing the reliance on fossil fuels.
- Empowering greener homes – through smart tech like thermostats, heat pumps, solar panels and EV chargers.
- Supporting customers in lowering their carbon footprint – while making it affordable and accessible.
This isn’t just a job—it’s a movement. As part of #MoreThanACareer, you’ll find purpose, passion, and growth—enabling positive change that leaves a lasting legacy.
About the Role
We’re shaping the future of energy and home services. As Transformation Director, you’ll spearhead transformative programmes that align with corporate strategy, ensuring our shift towards lower-carbon, digital-first solutions drives tangible results.
Key Responsibilities
You’ll lead end-to-end transformation programmes, ensuring strategic intent is executed with precision. Your core focus will include:
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Strategic Business Partnership
- Collaborate with senior leadership to align strategic ambitions with executable transformation plans.
- Provide practical problem-solving and strategic leadership in delivering against ambitious aims.
- Offer an external perspective on value creation, risk mitigation, and delivery optimisation.
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Transformation & Programme Leadership
- Design, execute and embed large-scale transformation programmes throughout the organisation.
- Drive customer-focused outcomes while ensuring business-as-usual operations aren’t disrupted.
- Manage scope, cost, quality, and benefits to realise sustainable value.
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Enterprise-Wide Digital & Data Leadership
- Leverage AI, automation, digital, and data-driven insights to accelerate transformation.
- Advocate for innovative technologies—from IA-driven solutions to posture-driven AI.
- Use advanced analytics to shape facilities, pricing and experience while operationalising better business outcomes.
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Delivery Excellence & Governance
- Establish robust governance frameworks to ensure end-to-end delivery success.
- Partners with the Transformation & Modern Outcomes team to align priorities and sequencing.
- Maintain clear visibility into progress, risks, dependencies, and benefits.
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Stakeholder Management & Collaboration
- Inspire and unite executives, programme teams, and functional partners.
- Negotiate multiple conflicting priorities to resolve delivery challenges.
- Ensure momentum across transformation portfolios with pragmatic decision-making.
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Strategic Workforce & Skills Planning
- Identify skills gaps and workforce implications to build a fit-for-purpose organisation.
- Drive capability improvement and a learning culture, aligned with future demands.
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Regulatory, Risk, & ESG Stewardship
- Embed ESG principles within programme design and delivery to ensure responsible and sustainable outcomes.
- Ensure adherence to compliance and risk management protocols in regulated and unfamiliar environments.
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Leadership, Culture & Change
- Set clear expectations and drive mature, agile ways of working.
- Foster high-performance culture and ownership across teams for long-term success.
What We’re Looking For
Required Experience & Qualifications
You’ll need a blend of strategic agility, strategic audacity, and public sector acumen—with a proven track record of driving transformation across complex environments. We’re looking for:
- ** العقل وبصيرة السفرiels experience**
- Significant experience in managing large-scale transformation projects (with budget implications maximised).
- Energy Sector Expertise
- Deep familiarity with smart home technologies, low-carbon innovation, electrification, and the transition towards sustainable, digital-first energy.
- Partnership & Governance
- Experience effectively partnering with executives and board-level stakeholders to shape strategy.
- Delivery & Compliance Management
- Acute understanding of regulatory requirements and effective **risk-g ਪ੍ਰ activimsh].
- Stewardship for Energy Transition
- Ability to operate in technological uncertainties while driving towards faster energy transition goals.
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- Digital & Data Leadership
- Experience leveraging data analytical maturity, automation, and emergent technology to drive change.
- Regulatory Environments
- Experience managing programmes within inflexible regulatory and operational contexts.
- **Skills & Culture “development Omega”
- An ability to anticipate workforce challenges as well as scale capabilities to ensure lasting adoption.
Requirements & Certifications
- A degree qualification or equivalent professional credentials.
At least one or two from:
- Pr**KING2 project or portfolio management experience;**年まで,
- Lean or Agile transformation knowledge; or
- Expertise aligned to ITIL framework, project delivery or Change Management.
Personal Traits We’re Seeking
Success in this FMOs role demands:
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Commercial Mindset
- Can you translate strategy into measurable outcomes?
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Boundary-pushing Intelligence
- Bring a different talent, external perspective to build an organisation focused on the next energy age.
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Complexity Management
- Deliver long-term value and cultural transformation under ambiguous conditions.
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Sustainable Change Drive
- A passion for scaling impact beyond projects, towards systemic transformations.
Why Apply?
We Get It – Life’s About More Than Just Work
We don’t pretend to have it all figured out – we’re human. That’s why we prioritise support as wide and inclusive as our values. Our total rewards package is crafted for flexibility, balance and human resilience. You’ll benefit from:
- Innovative ways to do work – including FlexFirst Hybrid, combining the best of remote and in-office.
- Economic, physical, and emotional support for you and your loved ones.
- A focus on lifelong growth with transparent opportunities to progress your career.
If you’re charged about the future of energy and ready to craft a career where each step pradds you—and the planet—forward, now is your moment to bring your best self forward.
Visit #MoreThanACareer_ to explore how we enable you to reach for more.
Join us – the first step to becoming more, working more, doing more.
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Jessica, London
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