British Gas
Transformation Director
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Transformation Director
Transformation Director - Centrica Home
Join us, be part of more. More information here.
We’re so much more than an energy company. We’re a family of brands revolutionising how we power the planet. We're energisers. One team of 21,000 colleagues that's energising a greener, fairer future by creating an energy system that doesn’t rely on fossil fuels whilst living our powerful commitment to igniting positive change in our communities. Here, you can find more purpose, more passion, and more potential. That’s why working here is #MorethanACareer.
We do energy differently—we do it all. We make it, store it, move it, sell it, and mend it.
About your team
At British Gas, our mission is to sell it and mend it. Over the last 200 years, we’ve powered the UK’s homes and businesses—but we’re not just about supplying energy. We’re making the UK greener and more energy-efficient, moving closer to Net Zero.
By using clever technologies—such as thermostats, heat pumps, solar panels, and EV chargers—we’re making it cheaper and easier for our customers to reduce their carbon footprint.
Role Overview: Transformation Director
Location: Flexible UK Locations with FlexFirst Hybrid Working
At Centrica Home, we’re combining the strengths of British Gas, Hive, and the power of digital, data, and agentic AI to shape the future of energy and home services. As customers transition toward lower-carbon, smarter, and more connected homes, we’re transforming how we serve them—designing new products, services, and business models that support a more sustainable energy future.
As a Transformation Director, you’ll be at the centre of this journey, leading complex transformation programmes that deliver meaningful change for our customers, colleagues, and business. You’ll partner with senior leaders to shape strategy, drive execution, and unlock long-term value at scale.
About The Role
Your key responsibilities will include:
Strategic Business Partnership
- Partner with senior business leaders to turn strategic ambitions into clear, achievable transformation plans.
- Provide strategic challenge, delivery leadership, and practical problem-solving.
- Align priorities, investment decisions, and transformation roadmaps.
- Bring an external perspective to value creation, risk assessment, and delivery tactics.
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Transformation & Programme Leadership
- Lead large-scale, complex transformation programmes and portfolios from design to delivery.
- Ensure outcomes align with scope, cost, quality, and benefits while fostering customer and colleague-centric change.
- Drive accountability and sustainable business results.
Enterprise-Wide Digital & Data Leadership
- Harness digital, data, automation, and AI to accelerate transformation and improve performance.
- Champion innovative, insight-led approaches.
- Shape technology and product direction alongside business leaders.
- Use data to identify opportunities, measure impact, and inform decisions.
Delivery Excellence & Governance
- Provide the structure, governance, and assurance needed to deliver programmes successfully.
- Partner with the Transformation Management Office (TMO) to prioritise and sequence delivery activity.
- Balance strategic ambition with operational realities.
- Maintain visibility on **progress, risks, dependencies, and benefits>.
Stakeholder Management & Collaboration
- Bring leaders, teams, and functions together for aligned decision-making.
- Build trusted relationships with executive stakeholders.
- Resolve competing priorities and complex delivery challenges.
- Create clarity and momentum across transformation portfolios.
Strategic Workforce & Skills Planning
- Identify skills gaps and workforce implications.
- Support workforce planning and capability development.
- Foster a culture of learning, adaptability, and continuous improvement.
Regulatory, Risk & ESG Stewardship
- Deliver transformations responsibly and sustainably.
- Manage regulatory, operational, and delivery risks.
- Embed ESG considerations into programme design and delivery.
Leadership, Culture Change & Capability Building
- Lead high-performing teams and embed new ways of working across the organisation.
- Set clear direction and expectations.
- Encourage collaboration and shared ownership.
- Drive capability growth, behavioural change, and lasting adoption.
What We're Looking For
Work Experience & Functional/Technical Skills Required
- Significant experience leading large-scale transformation programmes or portfolios (consider budgets of £50m–£200m+ or more).
- Deep understanding of the energy transition, including implications for customers, markets, and business models (e.g., low-carbon technologies, smart home solutions, electrification, energy flexibility, and sustainable, digitally enabled energy services).
- Proven ability to partner with Executive and Board-level stakeholders.
- Strong background in programme delivery, governance, and change management.
- Commercially astute, capable of translating strategy into measurable business outcomes.
- Experience with digital, data, and technology-enabled transformation, including automation, analytics, and AI.
- Comprehensive knowledge of workforce planning, organisational capability, and skills development—including guidance on building transformation teams.
- Experience operating within regulated environments, managing governance, compliance, and risk.
- Proven track record of delivering cultural change and embedding new ways of working.
- Comfortable leading through ambiguity and complexity while maintaining focus and driving delivery.
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Education & Certifications
- Degree qualification or equivalent professional experience.
- Familiarity with programme/project management methodologies such as Agile, MSP, PRINCE2, or Lean.
- Preferred: Relevant professional qualifications in programme delivery, change, digital, data, or risk management.
Why Should You Apply?
We’re not a perfect place—but we’re a people place. Life is about more than just work. We support the full spectrum of priorities our colleagues face. That’s why we’ve designed our total rewards to provide flexibility—ensuring financial, physical, and emotional support for you and your family.
Ready to find your purpose in a team where your voice matters, your growth is prioritised, and your ambitions are our collective focus? Help us, help you. We encourage you to share more about yourself throughout the recruitment process and will tailor our approach to support your journey.
Apply and join a movement where your energy pays forward towards a better tomorrow. More details here.
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