British Gas
Transformation Director
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Transformation Director
Join Centrica – More Than an Energy Career
#MoreThanACareer
We’re revolutionising energy as part of a thriving family of brands that powers a greener, fairer future. With over 21,000 colleagues shaping an energy system beyond fossil fuels, we combine innovation, passion and purpose. Here, becoming part of the team means joining a mission to transform energy, building a smarter, more sustainable tomorrow.
At Centrica Home, powered by British Gas and driving Hive’s evolution through digital, data and AI, we are redefining how we serve customers in smarter, low-carbon homes. Join us to create impact at scale.
About Your Team
British Gas – Serving & Sustaining the UK
We’ve empowered homes and businesses in the UK for 200+ years—but our focus goes far beyond energy supply. Through smarter tech (like thermostats, heat pumps, solar panels and EV chargers), we’re accelerating the nation’s path to Net Zero. Our role is pivotal: making cost savings, reducing carbon emissions, and delivering a more efficient energy future for millions.
The Role: Transformation Director
Flexible UK Locations | Hybrid Working (FlexFirst)
What the Role Involves
As a Transformation Director, you’ll spearhead ambitious projects that reshape both our service offering and our company foundations. Our ambition is bold:
- Shape a future built on sustainable, digital energy solutions – from smart homes to electrification.
- Align strategic goals with customer needs – ensuring rapid progress through agile, high-trust leadership.
- Drive cross-functional collaboration between teams to deliver measurable impact across profitable growth and responding to Britain’s energy transition challenges.
You’ll be at the heart of a cultural shift: one that ignites innovation and optimises people operations. Your leadership will ensure we build a company that matches our ambitions – one where clear, compelling partnerships are less about volition, and more about velocity.
Key Accountabilities
1. Strategic Business Partnership
- Partner with senior leadership teams to bring fresh insight and execute strategic transformation plans.
- Provide executive challenge and practical decision-making across portfolios of large-scale programmes (£50M–£200M+).
- Align change initiatives with business priorities, demonstrating decisive impact on long-term success.
- Act as an external critical friend – constantly questioning, adjusting and sharpening strategy to reduce risk and maximise value.
2. Transformation & Programme Delivery
- Take full ownership of commercial-grade, customer-centric transformational initiatives.
- Lead high-stakes, cross-functional teams from strategy to delivery for measurable outcome, cost and quality achievements.
- Drive sustainable adoption of new ways of working, embedding innovation into our as-usual operations.
- Secure clear accountabilities and unlock tangible business outcomes while balancing strategic ambition and commercial pragmatism.
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3. Digital & Data Leadership
- Advocate AI, data-driven and autonomous tech solutions to catalyse efficiencies and disrupt traditional service delivery.
- Champion insight-led approaches that turn data and tech into actionable insights and competitive advantages.
- Incorporate AI and automation into programmes to enhance efficiency and customer experience outcomes.
- Shape technology and scalable product directions with senior stakeholders.
4. Delivery Assurance & Governance
- Institutionalise structures and governance frameworks that ensure steady progress without loss of momentum.
- Partner with business partners to sequence and prioritise delivery activity effectively and collaboratively.
- Communicate development statuses (progress, risks, dependencies, and benefits) to key stakeholders transparently.
5. Stakeholder Engagement & Collaboration
- Bridge disparate goals and teams while maintaining buy-in, fostering aligned decision-making.
- Build trusted partnerships with Board and executive-level staff to navigate complex considerations.
- Develop clarity and collective momentum among multi-party collaboration teams.
- Nurture champions at all levels of the organisation to ensure wide adoption and long-term success.
6. Strategic Workforce & Capability Planning
- Identify key skills gaps within the evolving industry and adaptable frameworks for ongoing reskilling.
- Align transformation with organisational capability development, leading upskilling initiatives.
- Instil a growth mindset in our culture – fostering adaptability and continual learning.
7. Regulatory, Risk & ESG Stewardship
- Embed sustainable operations and responsible delivery through robust risk, compliance, and governance frameworks.
- Mitigate potential risks with a holistic, proactive approach and align any leadership decisions with ESG principles.
- Interweave Environmental, Social and Governance (ESG) considerations organically into both programme and business strategies.
8. Cultural Leadership & Behavioural Change
- Mobilise and mentor high-performing, inclusive teams towards a shared purpose-driven vision.
- Champion collaboration and trust-building to ensure clear accountability, shared commitment, and collective success.
- Focus on lasting results – fostering active adoption rather than superficial compliance.
- Drive personal resilience, continuous learning, and a performance culture that outlasts initiatives.
What We’re Looking For
Work Experience & Technical Expertise
✔ Proven track record leading large-scale enterprise-wide transformations and programmes (£50M+), ideally within regulated environments like energy, utilities, or government-workforce transition.
✔ Deep expertise in the energy transition – unders stands the technological shifts (electrification, heat, and smart home transitions), market potential, and their corporate challenges in driving essential change management, digital penetration, and customer value enhancement.
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✔ Seniority in executive-level stakeholder management – experience interfacing with C-suite, Board Exec Committees, and mainstreaming complex initiatives efficiently.
✔ operative experience in programme delivery] and change management, leveraging frameworks like Agile, MSP, PRINCE2/Lean methodolog[ies].
✔ Commercial acumen – translating visionary investment into tangible business advantages as programme go-to-market strategy or redoing.
✔ End-to-end digital and technology-enabled transformation, with embeddings of analytics and AI in driving progressive change alongside future of strategy technical specialities.
✔ Extensive background in workforce planning, mapping out team capabilities, and driving talent retention with training programs, reskilling programs to ensure success within evolving markets.
✔ Efficient governance, maintaining rigorous compliance and regulatory standards supervision through complex business transformations.
✔ Fluency in organizational redesign – inspiring teams through complexity and ambiguity, while ensuring clarity and focus on objectives.
Education & Professional Exposure
- Relevant degree (or formally equivalent experience)
- Certified training in change, programme or project delivery methodologies (preferably PRINCE2, Agile, MSP).
Why Our Commitment Matters
Being part of Centrica means more than a job. Let our rewards package reflect your life’s priorities.
- Flexibility that adapts to your needs and rhythm, complementing personal duties with job satisfaction.
- Finances: Broad market competitive compensation; Performance Share Plan vested after four years.
- Support: Well-being assistance (affiliated physiotherapy/counselling or flexible funding);
- Care: Enhanced Family Package, integrating education funding, fee-free childcare, and flexible workplace hours so parents/guardians can raise healthy children – alongside prioritising family/friends.
Explore confidently – at this industry’s forefront, see the incisive energy transition delivery input matters. Accompanied by illustration at:
🔗 #MoreThanACareer – where your purpose matters.
Bring All Your Energy – Let’s Build Tomorrow!
We thrive on your passion for sustainability, resilience, and technological pivoting. At British Gas, success awaits those ready to make an indelible imprint on the companies shaping the future.
Visit the site to #MoreThanACareer and align with our purpose across the CTO Office and Project Delivery realms. Applicants are encouraged to share family, skills, career connections or aspirations with recruitment teams – for a journey together.
✨ Join the revolution! Submit your interest to the team or liaise directly via our [talent portal](link provided in the referral).
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