British Gas
Transformation Director
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Transformation Director
About The Role: Transformation Director – Flexible UK Locations with FlexFirst Hybrid Working
We’re so much more than an energy company. We’re a family of brands revolutionsing how we power the planet. We're energisers. One team of 21,000 colleagues that's energising a greener, fairer future by creating an energy system that doesn’t rely on fossil fuels—while living our powerful commitment to igniting positive change in our communities. That’s why working here is #MoreThanACareer.
Here at Centrica Home, home to British Gas, we’re combining the strength of British Gas, the innovation of Hive, and the power of digital, data, and agentic AI to help shape the future of energy and home services.
Overview
At Centrica Home, we're delivering a transformation to serve customers in lower-carbon, smarter, and more connected homes. We aim to create an energy system that reduces dependence on fossil fuels and empowers customers to lead a more sustainable lifestyle.
We’ve been powering the UK’s homes and businesses for over 200 years—but supplying energy is just part of what we do. We’re making the UK greener, faster, and more energy-efficient by rolling out:
- Clever tech like smart thermostats
- Heat pumps
- Solar panels
- EV chargers
This tech helps our customers lower their carbon footprints, making it cheaper and easier while unlocking the potential of a smarter energy future.
About The Role: Transformation Director
You’ll partner with senior leaders to create a future where energy is lower in cost, cleaner, and intelligently distributed, with smarter homes at its heart. As a Transformation Director, you’ll:
- Set the vision: Design and drive visionary transformation programmes that drive meaningful change.
- Deliver at scale: Lead complex, large-scale programmes from strategy to execution.
- Drive value: Partner with senior leaders to align priorities, investment decisions, and roadmaps.
You’ll champion innovation, embed digital and data-driven transformation, and challenge the status quo to unlock long-term value and business success.
Key Responsibilities & Accountabilities:
Strategic Business Partnership:
- Work closely with senior business leaders to turn strategic ambitions into clear, achievable transformation plans.
- Provide strategic challenge, execution leadership, and practical problem-solving.
- Align priorities, investment decisions, and transformation roadmaps.
- Bring an external perspective to value creation, risk, and delivery.
Transformation & Programme Leadership:
- Lead large-scale, complex transformation programmes or portfolios from design to delivery.
- Define and execute scope, cost, quality, and benefits with strict accountability.
- Ensure transformation strategies remain customer-focused and deeply embedded in business-as-usual operations.
- Achieve sustainable, long-term business results through measurable efficiency gains.
Enterprise-Wide Digital & Data Leadership:
- Drive transformation using digital, data, automation, and AI to improve performance and create efficiencies.
- Champion innovative, insight-led approaches and apply advanced analytics & predictive models.
- Guide the direction on technology and product development.
- Use data to drive decisions, quantify impact, and identify strategic opportunities.
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Delivery Excellence & Governance:
- Establish and maintain strong governance frameworks for successful programme execution.
- Work closely with Transformation Management Office (TMO) to prioritise, set the sequence, and drive efficiency.
- Balance strategic vision with operational realities.
- Provide visibility of progress, risks, dependencies, and benefits.
Stakeholder Management & Collaboration:
- Bring together leaders, teams, and diverse functions to enable aligned decision-making.
- Build trusted relationships with executive stakeholders.
- Resolve competing priorities and navigate complex delivery challenges.
- Generate clarity and momentum across fragmented transformation portfolios.
Strategic Workforce & Skills Planning:
- Identify skills gaps arising from transformation and align them with workforce planning efforts.
- Support capability development for transformation teams and the larger organisation.
- Foster a culture of learning, adaptability, and continuous improvement.
Regulatory, Risk & ESG Stewardship:
- Ensure that transformations are delivered responsibly and sustainably from a regulatory, operational, and ethical perspective.
- Manage regulatory, operational, and delivery risks.
- Embed ESG standards into programme design and delivery—ensuring future-proof compliance and ethical accountability.
Leadership, Culture Change & Capability Building:
- Lead high-performing, dynamic teams and embed new ways of working across the organisation.
- Set clear direction, expectations, and performance goals.
- Promote collaboration and shared ownership of transformation outcomes.
- Drive capability growth, behavioural changes, and lasting adoption of improvements.
What We’re Looking For:
We’re searching for a seasoned professional who is not only ready to design the transformation landscape but to lift entire businesses, customers, and teams through it. Let’s explore what we can offer:
Work Experience, Functional & Technical Skills:
- Proven experience in leading large-scale transformation programmes (typically £50m–£200m+ budgets) across varied industries.
- Strong understanding of the energy transition, including understanding of:
- Decarbonisation pathways for energy
- Consumer and commercial transitions to smart tech and lower-carbon solutions
- Smart home solutions, electrification, and energy flexibility
- The shift towards more sustainable, digitally enabled energy services
- Proven track record of partnering with Executive and Board-level stakeholders to steer heavyweight transformations.
- Strong governance and change management background with hands-on delivery experience.
- Commercial acumen—ability to translate strategy into measurable business value and KPIs.
- Experience in transforming programmes with digital, data, and technology initiatives, including:
- Automation, AI and machine learning applications
- Advanced data analytics, and performance dashboards
- Data-driven decision support
- Workforce planning and organisational capability development expertise, ensuring that transformational changes are supported by the right skills and capabilities.
- Experience operating within highly regulated environments and overseeing compliance, governance, risk management.
- Proven leadership in guiding cultural change, embedding new working practices.
- Confidence in navigating ambiguity while maintaining delivery focus under pressure.
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Education & Certifications:
- Formal degree qualification or equivalent professional experience, ideally in business, management, engineering, architecture, economics, or data science.
- Familiarity and demonstrable expertise in programme and project management methodologies, such as:
- Agile, MPS (Managing Professional Scrum), PRINCE2, or Lean approaches.
- Advantageous if you hold professional qualifications in:
- Programme delivery
- Change management (e.g. Change Management Institute)
- Digital and technology transformation
- Data and risk management
Why Join Us?
We’re not just a company—we’re a family. We know life is about so much more than what happens between 9 am and 5 pm. That’s why we’ve built a total rewards package designed to support both your career and your life.
Your Job, Your Way
We offer hybrid working with the flexibility you need (FlexFirst Approach), prioritising balance—and championing greater flexibility for all.
A Culture Built on Support & Growth
We’ll never pretend to be perfect—but we are eager to become a better working place for you. Your voice matters. Your growth is non-negotiable. Your ambitions are our priority.
Total Rewards Tailored to You
Here’s just a taste of what a #MoreThanACareer can look like:
- Financial security and recognitions reflecting your value and contributions.
- Wellbeing initiatives that go beyond the workplace wall, ensuring you have the physical, mental, and emotional support you need.
- Moderation support to ensure a work-life balance that adapts to personal circumstances.
- Diverse family support policies, including shared parental leave, and access to forms of flexible childcare solutions.
Discover More
Visit the link for a complete view of what it’s like to be part of Centrica Home: #MoreThanACareer energy
Join Us
If you’re full of energy, passionate about sustainability, and ready to contribute to both the progress of tomorrow and your own growth, then please apply.
We would love for you to share information about yourself throughout the recruitment process—so we can better support and tailor your journey with us.
Your ambitions. Our partnerships. Shaping a new energy landscape—together.
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