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Transformation Director
Transformation Director – Centrica Home 🏡💡
At British Gas, we're revolutionising smart, sustainable energy—we make it, store it, sell it, and mend it.
Together, we’re part of a family of 21,000 colleagues fuelled by passion for a greener, fairer future through cleaner energy systems. Here, your career is #MoreThanACareer—purposeful, impactful, yours.
About Your Team: British Gas & Centrica Home
We’ve powered UK homes and businesses for over 200 years, while evolving to shape a greener energy future. By integrating clever technologies like thermostats, heat pumps, EV chargers, and smart grids, we enable customers to reduce their carbon footprint efficiently. This is energy transformed.
Role Overview
At Centrica Home, we’re elongating British Gas and Hive’s legacy by merging innovation, digital, data and AI to future-proof home energy services. You’ll lead high-impact transformation programmes—aligning strategy with scalable outcomes—while shaping customers toward smarter, sustainable living.
About This Role: Key Accountabilities
1. Strategic Business Partnership
- Convert ambitious long-term strategy into decisive, actionable plans with senior leadership.
- Offer senior leadership on risks, opportunities, and outcome delivery.
- Align commercial priorities, investments, and roadmaps through a external-eyes perspective.
2. Transformation & Programme Leadership
- Head the end-to-end delivery of complex transformation initiatives (portsfolios, large-scale rollouts).
- Ensure measured success across scope, cost, quality, and benefits.
- Anchor change into colleague and customer workflows, ensuring adoption beyond project phases.
- Hold stakeholders accountable for scalable, sustainable results.
3. Digital & Data-Driven Transformation
- Drive innovation through tech, automation, AI and advanced data analysis.
- Shape technology and product development in collaboration with business seniority.
- Extract customer insights through data to optimise impact and decision-making.
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4. Delivery Excellence & Governance
- Establish rigorous governance frameworks for transformation assurance.
- Partner with TMO to align and sequence timelines for operational coherence & strategic scale.
- Maintain real-time visibility of risks, dependencies, benefits and delivery timelines.
5. Stakeholder Management & Collaboration
- Unify leaders across functions to foster aligned decision-making.
- Build and nurture *trusted relationships with executive leadership.
- Mediate conflicting priorities and navigate complex challenges to maintain momentum.
6. Strategic Workforce & Skills Planning
- Identify skills gaps and workforce implications for future programmes.
- Lead capabilities development to adapt the team for new ways of working.
- Cultivate a culture of learning, agility, and continuous growth.
7. Regulatory, Risk & ESG Stewardship
- Steward all transformations with responsibility & sustainability at their core.
- Manage regulatory, operational, and delivery risks.
- Embed ESG considerations into programme objectives and delivery plans.
8. Leadership, Culture & Capability Building
- Inspire and guide high-performing teams through steps toward a new normal.
- Champion shared ownership of outcomes while aligning individual and team efforts.
- Facilitate behavioural change and lasting adoption across the business.
Required Experience and Skills
Work Experience
- 20+ years of hands-on leadership proven in multi-million-pound transformation programmes ($50M–£200M+).
- In-depth understanding of the energy transition—low-carbon tech, smart energy solutions, electrification, and digital energy services.
- Steady Executive/Board-level partnership experience—translating strategy into measurable business outcomes.
- Rigorous background in programme delivery, governance and change management.
- Demonstrated ability to lead digital transitions, AI, automation and advanced analytics.
- Workforce planning and organisational capability development—dual focus on skills/reskilling of programme leaders.
- Management of programmes within regulated environments—compliance, risk, and governance expertise.
- Track record of driving cultural change and sustaining adoption across complex process shifts.
- Leadership proven through complexity, agility, and ambiguity—while ensuring delivery focus.
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Education & Qualifications
- Earned degree (or equivalent professional experience).
- Programme Methodologies experience (Agile, MSP, PRINCE2 or Lean preferred).
- Advantageous: qualifications in programme/project management, change, digital, data or risk management.
Why Apply?
We’re a real workplace—flaws and all—that cares deeply about people’s lives. We don’t force rhythm obedience; we adapt to your needs for a career, a family, resilience. Imagine:
- FlexFirst: Flexible schedules within hybrid or on-site roles.
- “More than salary”: fit-for-you benefits: whether support for mental health, family care, COLAs, or energy-cost relief (yes, from a utility company).
- Purpose pulsing everywhere: From battling climate change to championing your own growth.
We invest longterm in you—with career narratives tailored to your personal goals.
Join us to redefine ‘eatreate work,’ ‘impact,’ and ‘success.’
Meet at Centrica Home if you blend fired passion for sustainability with a drive to craft a better future, by stripe.
Help us help you apply-so-we-know: Share your unique story every step—it shapes your experience here.
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