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Transformation Director
Join Us, Be Part of More
We’re more than an energy company. We're a family of brands revolutionising how we power the planet. We're energisers—a team of 21,000 colleagues driving a greener, fairer future by building an energy system unaffiliated with fossil fuels while committing to positive change in our communities. Here, you'll find purpose, passion, and potential. At Centrica, working here is #MoreThanACareer.
We do energy differently – we create it, store it, move it, sell it, and mend it.
About British Gas
At British Gas, our mission is to sell and mend.
For over 200 years, we’ve powered UK homes and businesses—but energy supply is just part of our role. We’re accelerating the UK’s shift towards greener, more efficient energy, achieving Net Zero.
Through innovative energy-saving technologies like smart thermostats, heat pumps, solar panels, and EV chargers, we’re making it cheaper and easier for customers to reduce their carbon footprint.
Role Overview
Transformation Director Flexible UK Locations with FlexFirst Hybrid Working
At Centrica Home, we combine the strength of British Gas, the innovation of Hive, and the power of digital, data, and agentic AI to shape the future of energy and home services. As customers transition to low-carbon, smarter, and more connected homes, we’re redefining how we serve them—by creating new products, services, and business models that promote a sustainable energy future.
As a Transformation Director, you’ll lead transformational programmes that drive meaningful change for our customers, colleagues, and business. You’ll collaborate with senior leaders to shape strategy, deliver execution, and unlock long-term value at scale.
Key Responsibilities
Strategic Business Partnership
- Partner with senior business leaders to translate strategic ambitions into executable transformation plans.
- Provide strategic challenge, execution leadership, and problem-solving.
- Align priorities, investments, and roadmaps.
- Offer an external perspective on value creation, risk, and delivery.
Transformation & Programme Leadership
- Lead complex, large-scale programmes from design to delivery.
- Ensure outcomes meet scope, cost, quality, and benefits requirements.
- Drive customer and colleague-centric, embedded change.
- Champion accountability and sustainable business results.
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Enterprise-Wide Digital & Data Leadership
- Leverage digital, data, automation, and AI to accelerate transformation.
- Promote innovative, insight-driven approaches.
- Shape technology and product direction collaboratively with leaders.
- Utilise data to identify opportunities, measure impact, and inform decisions.
Delivery Excellence & Governance
- Establish structure, governance, and assurance for successful transformation.
- Partner with Transformation Management Office (TMO) to prioritise delivery.
- Balance strategic vision with operational realities.
- Maintain visibility of progress, risks, dependencies, and benefits.
Stakeholder Management & Collaboration
- Unite leaders, teams, and functions for aligned decision-making.
- Foster trusted relationships within executive stakeholders.
- Resolve conflicting priorities and delivery challenges.
- Drive clarity and momentum across transformation portfolios.
Strategic Workforce & Skills Planning
- Ensure the organisation has future capabilities.
- Identify skills gaps and workforce implications.
- Support workforce planning and capability development.
- Encourage a culture of learning, adaptability, and continuous improvement.
Regulatory, Risk & ESG Stewardship
- Deliver transformations responsibly and sustainably.
- Manage regulatory, operational, and delivery risks.
- Embed governance and compliance controls.
- Integrate ESG considerations in programme design and execution.
Leadership, Culture, and Capability Building
- Lead high-performing teams and embed new working practices.
- Set direction and expectations.
- Promote collaboration, shared ownership and accountability.
- Drive capability growth, behavioural change, and adoption.
Requirements
Experience & Skills
- Significant experience leading £50m–£200m+ transformation programmes or portfolios.
- Deep understanding of energy transition and its impact on customers, markets, and business models:
- low-carbon technologies
- smart home solutions
- electrification strategies
- energy flexibility
- sustainable, digital energy services
- Proven experience partnering with Executive and Board-level stakeholders.
- Strong background in:
- programme delivery
- governance
- change management
- Commercially astute, able to convert strategy into measurable business outcomes.
- Experience leading digital, data, and technology transformations, including:
- automation
- analytics
- AI
- Understanding of workforce planning, organisational capability, and cybersecurity capabilities in transformation teams.
- Experience in regulated environments and managing governance, compliance, and risk.
- Proven record of driving cultural change and embedding new ways of working.
- Confidently navigates complexity and ambiguity while maintaining delivery focus.
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Education & Certifications
- Degree qualification or equivalent professional experience.
- Knowledge of programme and project management methodologies:
- Agile
- MSP (Managing Successful Programmes)
- PRINCE2
- Lean
- Advantageous: Professional qualifications in:
- Programme delivery
- Change management
- Digital
- Data
- Risk management
Why Apply?
We’re not perfect—but we’re a people-driven place. We understand life extends beyond work. That’s why we provide total rewards that support your physical, emotional, and financial needs, alongside your family’s.
Discover why British Gas is a great place to work and what being part of the more movement means for you:
🔗 Why We’re More Than a Career
If you’re energised about sustainability and ready to create a better tomorrow (and you!), join us at British Gas—where your voice, growth, and ambitions are priorities.
We welcome self-sharing during the recruitment process so we can better understand you and support your journey.
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