DrDoctor
Transformation Lead
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💚 Who are you?
We are on the lookout for a highly consultative Transformation Lead to help our clients solve their complex and wide-ranging needs and deliver solutions.
You'll be one of the most senior contacts for our clients and will build strong, long-lasting relationships where you'll be seen as a trusted advisor for delivering change in a hybrid digital health world. You'll be driving the account strategy and support on Corporate Development in your accounts too. With support from the wider team, you'll identify and proactively open doors for new business.
🩺 OK, that’s me, but who are DrDoctor?
Take a look at our careers page or our website to find out a bit more about our mission, vision, and impact!
But ultimately, we 💚 the NHS and want to help it work better. We radically transform the delivery of health services to make healthcare work for everyone – for patients, doctors, administrative teams, and taxpayers.
DrDoctor was built on a simple belief: technology can transform the NHS. Our B Corporation certification holds us accountable not just for what we build, but for how we build it - and the impact that has on people, patients, and the health system around us.
☀️ What would I be doing day to day?
One of the great things about DrDoctor is that every day is different and there is always an opportunity to get involved in something outside of your ‘BAU’ or your regular teams!
However, the key things you could expect would include:
- Being the senior presence in your clients, building and maintaining 'C' and Director level relationships that you'll use to help drive and unblock digital transformation, and retain and grow accounts
- Working with the transformation team to understand and deliver solutions to your client's problems; you'll spend plenty of time on-site and be super knowledgeable about our products, their application, the problems they solve, and the value that creates
- Being the point of escalation and direction for the team, driving positive impact and responsible for KPIs of client health and net revenue retention
- Build and deliver strategy for your region, understanding ICS' and ensuring account plans align to regional strategies including building and developing ICS opportunities
- Knowing your clients inside out and working with our corporate development team to share market intelligence and identifying opportunities for new partnerships
- Helping land new business, by joining the dots across the region with successes and opportunities, while steering marketing requirements
- Building and maintaining relationships with 3rd parties like NHS Regional Teams, Academic Health Science Networks, etc.
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We’d love to find someone who loves to collaborate and enjoys being in person. We operate a remote by default working approach but we do have a London office which we’d love to see you in as often as you can, although this isn’t mandatory and it's definitely not a deal breaker! We have people based all over the UK, and in India, and we’re very well set up for remote working!
Depending on your role, we'd usually expect people to be in the office for team collaboration, attending some of our in-person events, or with clients on a semi-regular basis. For some, this could mean travelling once a month, for others (particularly client-facing roles), this might be more like once a week. We can give you more information about this during the interview process :)
🎓 OK, I’m interested. What experience do I need to have?
- Healthcare sector knowledge
- Consulting experience or proven strong problem-solving ability
- Proven experience in delivering impactful results, through projects, programmes, or client work
- Demonstrable track record of account ownership and growth
- Experience in developing and delivering account growth strategies and plans
- Evidence of ability to combine detailed knowledge of products and services with customer problems to develop and deliver complex solutions
- The use of data and metrics to drive and improve performance
- Experience of managing, motivating, or mentoring other team members
- Strong senior stakeholder management skills, including at Director level and above
💡 Thinking of applying?
We know from research and experience that candidates may not apply if they don’t think they meet 100% of our requirements. If you don’t tick all the boxes but feel you would be a good fit, we would still love to hear from you. We are committed to creating a diverse and inclusive culture!
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We’re happy to make reasonable adjustments at any stage of the hiring process and in the role.
Just to let you know too, we will need you to have the Right To Work in the UK.
🐾 We're perfect for each other, what are the next steps?
We are currently recruiting heavily and have a lot of CVs to go through. However, we don’t wait for roles to close before going through your CV. We will be in touch in a few days to let you know if we think we might be a match, and if we are not. Unfortunately, because we get so many CV’s we are not able to send a personalised reply if it’s not a match. However, if you want more details as to why, just drop us a note and we will arrange to get some feedback over to you.
If it’s a match, then we will arrange a time to talk to you on a quick 30-minute call. It’s just an informal chat so you can relax! We will tell you more about the role, the team, and why you should want to join us.
If we continue, then we will invite you to meet some of the team, most likely virtually. Some of our roles will also be subject to completing an assessment or a role-related exercise.
We get there are a lot of great roles out there, so we will make sure to get through the rounds as quickly as possible. All we ask is you keep us up to date with your plans.
🎉 I can’t wait to get started, what are the perks?
You can find our Perks and Benefits here! We like to think there's something for everyone! We're a social and pretty casual bunch who love to spend time together, virtually and in person.
We have social budgets and encourage everyone to organise something that they're interested in, from casual nights at the pub to hiring football pitches, going for Iftar dinner, or making your own silver rings, we love a bit of variety!
🪙 Salary banding for this role is: £79,000 to £94,000
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