Crisis
Transformation Manager – Income Generation
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Transformation Manager – Income Generation
Transformation Manager – Programme & Change Delivery
Location: Based in London office with homeworking considered in line with Crisis’ Hybrid Working Policy.
Contract: 12-month fixed-term contract or secondment opportunity.
About the Role
Crisis, the national charity for people experiencing homelessness, has launched a 10-year strategy to end homelessness. By 2035, our goal is for all forms of homelessness to be in decline. This aligns with our three organisational aims:
- Securing the policies that solve homelessness
- Delivering services that end homelessness for people and places
- Building a community across Britain that actively helps end homelessness
To meet this ambitious plan, we operate in three-year cycles. Our current 2025-2028 strategic plan prioritises:
- National advocacy and system change
- Place-based interventions
- Direct service delivery
- Increased public engagement
- Becoming a landlord for the first time in our 60-year history
Behind every objective is our goal of achieving a sustainable operating model to support organisational health and strategy. This requires growing and diversifying income, optimising operations for predictability, and mitigating financial risks.
A brand, marketing, and fundraising strategy has been developed to drive these changes. The Transformation Manager will lead the implementation, catalysing these shifts by:
- Designing and executing a transformation programme that aligns with strategic intent
- Transitioning to a predictable, sustainable income model
- Expanding our supporter database
- Enhancing supporter experience through:
- Refined supporter journeys
- Content planning
- Contact strategies
- Delivering £30 million to fund 100 homes as part of Crisis’ capital appeal
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Through direct programme management and cultural shifts, you’ll accelerate change and achieve long-term income goals, ensuring Crisis can sustain and accelerate its work.
About You
You are:
- Proactive and collaborative, with a knack for motivating teams to align around programme objectives
- A proven programme manager—demonstrating experience in tracking progress, managing risk, and driving successful delivery
- A strategic thinker—skilled at identifying systemic barriers and implementing sustainable solutions
This role is perfect for someone who thrives at messy intersections of strategy, leadership, and execution.
Key Duties
(Full details available in the full job pack—аров)
Diversity & Inclusion at Crisis
Diversity strengthens Crisis, and we stand by our values of Bold, Impactful, Collaborative, and Equitable as we work to transform lives across Britain.
We’re committed to fostering an environment where every employee can flourish and contribute meaningfully to ending homelessness.
We especially welcome applications from:
- People with lived experience of homelessness
- Everyone from diverse margins (races, communities, backgrounds, experiences)
- Individuals whose contributions amplify Crisis’ effectiveness.
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Benefits
Ongoing professional development is central to our culture. Join a workplace dedicated to growth, evidence-based influence, and a sustainable future. Our benefits package includes:
- A competitive salary (fixed to eliminate inequity; no negotiation).
- Interest-free loans for:
- Season ticket travel
- Cycle-to-work scheme
- Tenancy deposit support
- Pension scheme (8.5% employer contribution)
- 28 days annual leave (pro-rated on entry; expands to 31 days)
- Option to buy up to 10 extra leave days
- Enhanced maternity, paternity, shared parental, and adoption leave/pay
- Flexible working (core hours: 10:00-16:00)
- Wellbeing leave
- Access to professional networks focused on diversity/inclusion
We provide opportunities to join our staff diversity networks, championing equity in values and practice.
How to Apply
- Closing date: Sunday, 12 July 2026 at 23:59
- Application process: Screening questions are anonymised based on lived experience/support to validate unbiased assessment.
- Interview process:
- Week commencing 20 July 2026, likely a practice task + competency-based interview
- Link to apply: Apply for Job (provided in original)
Apply today—our future depends on your unique perspective and expertise.
Notes
- AI assistance is welcome for polish, but applications must precisely reflect your skills.
- Need adjustments during the process? Contact our Talent Acquisition Team at jobs@crisis.org.uk.
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