Transport for London
Transformation Manager - Payments & Revenue
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Transformation Manager - Payments & Revenue
Transformation Manager - Payments & Revenue
Salary: £60-65k
Grade: Band 3
Contract type: Permanent
Reference: 3790
Contract details: Location: Pier Walk, North Greenwich
Application closing date: 14/7/2026 at 23:59
External: All offers of employment are subject to satisfactory right-to-work checks. Candidates must be able to demonstrate their right to work in the UK. At the present time TfL is unable to offer visa sponsorship for this role.
Hybrid working within this role enables a balance of 50 per cent of time split between the office and home over a 4-week period. Hybrid working arrangements can evolve subject to business requirements.
About Us
With London’s population set to reach 10 million by 2030 and millions more visiting each year, keeping London moving is essential.
We operate one of the most complex and high-volume payment ecosystems in the world, spanning Oyster, Contactless, ITSO and future payment propositions. Our work is fundamental to TfL’s financial sustainability and customer experience.
About The Role
This is a unique opportunity to work at the forefront of end-to-end payments transformation, tackling complex, strategic challenges and delivering meaningful change that affects millions each day.
As a Transformation Manager – Payments & Revenue, you will help shape, lead, and deliver strategic transformation initiatives across the customer payments portfolio, driving measurable outcomes in sustainable net revenue growth, improved customer experience and enhanced organisational capability.
Working closely with the Transformation Team and in partnership with stakeholders across TfL, you will:
- Solve complex strategic problems across customer payments, bringing clarity to ambiguity and shaping actionable solutions
- Lead delivery of key transformation initiatives, working across and driving alignment between product, commercial, technical, and operational teams
- Play a key role in shaping and managing the end-to-end transformation portfolio
- Design and implement target operating models and ways of working to enable sustainable change
- Develop business cases and support investment decisions, ensuring clear articulation of value and outcomes
- Define, track and realise benefits, embedding a robust approach to benefit realisation
- Identify and develop innovative solutions (technical and non-technical) to enhance TfL’s customer proposition
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You will play a key role in major transformation programmes within TfL’s revenue collection system, including large-scale initiatives that underpin millions of daily journeys and billions of pounds of annual revenue.
What We Are Looking For
We are looking for a pragmatic, strategic problem solver who thrives in complexity and can work with and influence others to translate ideas into impact.
Essential
- Strong structured problem-solving and critical thinking abilities, with the ability to break down complexity and drive clarity in ambiguous situations.
- Proven experience in delivering complex transformation and change in large organisations.
- Excellent stakeholder engagement and influencing skills, able to communicate clearly with technical and non-technical audiences.
- Skilled in change management, including communications, engagement and embedding change at scale
- Familiarity with governance, risk management and decision-making frameworks.
- Ability to prepare clear, concise programme updates, board papers, and senior leadership briefings.
- Strong planning, prioritisation and delivery discipline in fast-paced, complex environments.
Desirable
- Experience of operating model design and implementation.
- Knowledge of digital payments and/or automatic fare collection technologies.
- Experience developing business cases and investment appraisals.
- Ability to lead cross-functional teams without direct line authority.
- Interest and awareness of emerging trends and innovation in payments, mobility, and transport technology
- Line management experience.
About You
You are a collaborative and outcome-focused leader who brings energy, curiosity, and accountability to your work.
You Will
- Operate effectively in highly complex, fast-moving environments
- Take ownership and drive outcomes from strategy through to delivery
- Build strong relationships and lead through influence rather than authority
- Be motivated by solving meaningful problems that impact millions of customers
- Continuously seek opportunities to improve, innovate, and create value
Ready to jump aboard? If you’re excited by solving complex problems, leading transformation, and delivering real-world impact at scale, we’d love to hear from you.
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Application Process
Please apply using your CV only:
- Think carefully about the skills, knowledge and experience in the advert and cover this in your CV
- PDF format preferred and do not include any photographs or images
Equality, diversity and inclusion
We are committed to equality, diversity and inclusion. We want to represent the city we serve, which will help us become a more innovative and efficient organisation. Our goal is to make our recruitment as inclusive as possible. We are a disability confident employer who guarantee an interview to any disabled candidate who meets all of the essential criteria. We also use anonymising software that removes identifying information from CVs and cover letters to make the process fair.
Benefits
In return for your commitment and expertise, you will enjoy excellent benefits and scope to grow. Rewards vary according to the level of role but mostly include the below:
- Final salary pension scheme
- Free travel for you on the TfL network
- Reimbursement of 75% of the cost of a standard class Ticket for National Rail travel from home
- 30 days annual leave plus public and bank holidays
- TfL is committed to work-life balance, operating a hybrid working approach where business and role requirements allow
- Private healthcare discounted scheme (optional)
- Tax-efficient cycle-to-work programme
- Retail, health, leisure and travel offers
- Discounted Eurostar travel
We will make every effort to give you as much notice as possible, however some interviews/assessments could be organised at short notice.
Vetting Process
At Transport for London, safety, trust and fairness sit at the heart of how we recruit. Our Vetting Charter (https://tfl.gov.uk/corporate/careers/our-vetting-process) explains the checks we carry out before you join us, helping ensure we create a safe, inclusive and reliable network for everyone who depends on our services. We simply ask that the information you provide is honest and accurate so we can progress your application smoothly. If something doesn’t match or can’t be verified, we may not be able to move forward with your application, but we’ll always treat you with transparency, respect, and clear communication throughout.
We may close this advert early if we receive a high volume of suitable applications.
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